Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
My wife slipped and fell coming off a tour bus hurting her leg her right arm and back. We made a claim with your company and your representative was kind and very receptive to her possible future needs and we felt assured we would your support if needed later on and we will use you in the future on any new trips we take. Thank you. Vincent Bosa
Vincent B. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Fortunately I never had the occasion to use the policy. My mind was at ease the entire time that I was away on my vacation just knowing that should an event arise I had coverage! This is especially true when traveling through Europe, and the UK.
Robert S. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
The plan is great, but it would be better to have one plan that includes the travel insurance and the medical evacuation insurance. One plan should have both for one price.
Deborah R. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for the kind review! Sorry to hear about your step fathers illness. However, we are glad to know you’re happy with your purchase and had a worry free claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
I thought for the price that it should have included auto insurance. I had to pay the rental car company for insurance as well, so it became quite costly.
Monica A. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for leaving your feedback on this policy.
The CSA Custom policy does provide additional coverage for a rental car, for an additional premium. This benefit is not automatically included but is provided as an additional option you can choose when purchasing the plan. This benefit can also be added to your policy even after you have made your initial purchase.
We recommend contacting us at 1-800-487-4722 if you find you need additional coverage for your trip or want to make a modification to your plan. Our office is open 7 days a week.
We’re sorry that we didn’t meet your expectations. The pricing of our plans varies depending upon a variety of different factors, including your trip cost, age and when you purchase your plan. Rental Car Damage coverage can be purchased as an additional coverage to our Custom plan and our Custom Luxe plan includes coverage for rental car damage. Please reach out to us at (800) 348-9505 or via email at [email protected] with any additional questions or concerns.
Originally, the trip I was purchasing had an optional rider for trip insurance that offered less coverage than my AXA plan for a more expensive rate. After research, I found AXA. I worked a customer service rep to find the right plan for me. I was able to get excellent coverage for a fantastic rate. Then, when everything went wrong with the trip, the reps I spoke to in my attempt to file my multiple claims were amazing! They went out of their way to help me in the process and direct me in the documentation gathering phase. Although the claim process took about a month, the claim was handling fairly with a lot of assistance. I will ALWAYS use AXA for my future insurance needs.
AMy K. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for the kind review! We are delighted to know you’re happy with your purchase and felt supported during your claims experience. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future endeavors!
Ok, it's pretty hard to evaluate an insurance plan when no claim is filed, because that's when you find out if the company/plan is worth it! So, I'm satisfied with my purchase because I didn't have to use it!
Robert H. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Did not have to file any claim so cannot give any feedback on claims processing or payment, but I liked the fact that I could compare plans online as well as talk with a rep about any questions.
Lois T. would
recommend this plan to a friend or relative.
If you have any questions or concerns, please call us at 800-487-4722.