Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
In 2014 my husband and I were traveling in Namibia and had a tire blow out. We purchased a new tire for $250. Upon returning to the states, I called CSA. They told me exactly what to send them, (including airplane boarding passes, tire receipts, etc.) Within two weeks, we received a check for the full amount. Their telephone response team is very knowledgeable and will work with you to get the policy best suited to your needs. I have recommended them to my friends.
PAMELA W. would
recommend this plan to a friend or relative.
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Note: This review is for an earlier version of the plan.
HTH Worldwide has issued the following reply:
"Thank you for your review. We take all customer feedback seriously, especially when it involves a customer requiring assistance while traveling. HTH Worldwide offers 24/7 medical emergency assistance through our Global Health and Safety Team. Your comments prompted an internal review of your case with our management team. The notes revealed that our Global Health and Safety Team opened a case for you after receiving your call. Unfortunately, the phone call was disconnected while attempting to pass you through to a customer service agent. A Global Health and Safety Coordinator immediately attempted to call you back, but was unable to get through. We regret that this happened and that we were unable to connect with you during the trip."
Thank you for your feedback on the policy. CSA Travel Protection has issued the following reply:
"We are sorry for not meeting your expectations. We thoroughly reviewed your claim and typically the plan you purchased is unable to provide coverage for an itinerary change due to a medical conditional if the condition does not prevent your ability to travel. Fortunately, we were able to make an exception in your case. We hope you’ll consider updating your review. If you have any additional questions or concerns please contact us at (800) 348-9505 or via email at csa@csatravelprotection."
"Thank you for your review. We take all customer feedback seriously, especially when it involves a customer requiring assistance while traveling. HTH Worldwide offers 24/7 medical emergency assistance through our Global Health and Safety Team. Your comments prompted an internal review of your case with our management team. The notes revealed that our Global Health and Safety Team opened a case for you after receiving your call. Unfortunately, the phone call was disconnected while attempting to pass you through to a customer service agent. A Global Health and Safety Coordinator immediately attempted to call you back, but was unable to get through. We regret that this happened and that we were unable to connect with you during the trip."