Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Since we had no need to file a claim, the policy seems very expensive for an 18-day trip in Scandinavia (a no-conflict zone). I have no experience with your claims handling, so cannot comment on that.
Rohana R. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.
This company provided wonderful claim service and will the first one we look at for future travels. We had to file under "trip interruption" when a family emergency necessitated us cutting our trip short. On the morning we made the decision to head home I called to make sure I followed all the appropriate steps, not wanting to invalidate our claim for any reason. Ernesto answered the phone and provided wonderful customer service during what was obviously a very stressful time. He not only answered all my questions but offered to go ahead and start the claim process for me and to send me a "checklist" of what I would need to submit when we got home. As I was preparing to gather the paperwork I called and spoke to Victoria who was super helpful in making sure I understood what each piece of information requested was. I was told to allow 30 days to have the claim processed and approximately 3 weeks later I got an email stating that the claim in its entirety would be paid and today, 28 days after I submitted the paperwork, I have checks covering 100% of the claim in hand.
Linda M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for the review. It can be quite disappointing to have to interrupt a trip but we are happy to know your claims experience went well. We appreciate the opportunity to provide coverage for you and look forward to providing travel protection for all of your future travels.
While I did not need it, I consider it money well spent for the peace of mind knowing had I needed the coverage for any aspect of my trip, I had a good plan with a well-known company.
Christopher T. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
We didn't need to file a claim so can't speak to how good the coverage actually is but in theory the policy covered all the items we wanted insurance on and was reasonably priced. We have used Insuremytrip on multiple occasions for the peace of mind of knowing we had coverage should something go wrong. Much more reasonably priced options than what was offered by any of the tour companies we have used.
Katherine K. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for the kind review! Peace of mind is important while travelling and glad that AXA Assistance USA could be part of that. We hope to fulfill your insurance needs for any future travel!
Our group of 6 had this policy for one of us, purchased through insuremytrip.com, and a different policy as a package with the airline tickets. We had a cancelled flight that caused a rebooked flight such that we missed one overnight stay in a city on our itinerary, and since that hotel was prepaid and nonrefundable, we filed a claim. (The airline did put us up overnight in a different city, arriving very late and leaving very early, missing all meals.) Only this policy (John Hancock subcontracted to American Modern) paid the claim. The other policy wanted a statement from the airline that the flight was cancelled (not enough to provide the original boarding passes and the rebooked ones...and airlines don't hand out written statements that they cancelled a flight). The John Hancock policy people say they're sending a check since obviously we paid for something we did not get, through no fault of our own. So yes we recommend John Hancock (American Modern) trip insurance. Don't buy your trip insurance as a package with an airline ticket, you don't get the coverage you get when you buy it separately!
Cheryl K. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We always take out trip insurance.
We have used Hancock twice now. Fortunately we have not had to use it so cannot testify on how they respond under those circumstances. However, the coverage is what we need and the price as good as we could find.
Nathan C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Had a claim to cancel trip to Norway due to a travel companion being injured prior to the trip. Submitted all documentation and had claim processed and paid for full insured value within 2 weeks.
Cynthia L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.