Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I did not have to make a claim for this particular trip, but I DID have to make one for a trip I insured with them last fall. The submission process was easy, and although I had to submit all of my paperwork twice for some reason, I was reimbursed for all of my expenses within a reasonable time. I wouldn't hesitate to use Trawick again to insure a trip.
Breean G. would
recommend this plan to a friend or relative.
My wife and I purchased a Trawick International "Safe Travels Voyager" policy ($1,104) to cover our December 2022 trip to New York from California for a family medical emergency. United Airlines delayed our return and then rerouted us to San Francisco, requiring us to stay overnight at a hotel at our own expense without our luggage. We reached home more than 24 hours late. Our policy included the fllowing coverages that, on the face of it, would seem to have applied to our situation: Trip Interruption ($5,202), Travel Baggage Delay ($8+ hours, $600), and Travel Delay (6+ hours, $150/day). However, the company defined only our hotel expense ($450.52) and the extra charge for our seats on United from San Francisco ($78) as "eligible" expenses, ultimately sending a check for $378 toward our claim of $1,748.52, and $150.52 less than the company itself had listed as "payable.". My conclusion: Don't take the listing of coverages on the policy at face value. "Travel Baggage Delay" and "Travel Delay" don't mean what the simple language would imply. Our experience with this Trawick/Nationwide policy raises a serious doubt in my mind as to the value of travel insurance.
Postscript: A week after I wrote the above review, I received checks for $150.52. This amount brought the total reimbursement to the level the company identified as "eligible expenses."
Thomas K. would not
recommend this plan to a friend or relative.
We don't ever want to file a claim. It was a little pricier than we'd like for a domestic vacation trip that needed coverage due to the area where medical care could get expensive depending on scenario.
Kenneth W. would
recommend this plan to a friend or relative.
Thank you for your feedback. We'd love to help clarify anything on the plan you purchased to ensure you have everything you need for your trip. Please feel free to give us a call at (888) 301-9289 or email [email protected], and someone from our Customer Service team will be happy to help. Thanks so much.
I know it’s a state by state thing but I wish I could get a “cancel for any reason” plan and a plan that you don’t have to be directly involved with an auto accident. What about if you get stuck in a three hour traffic jam due to auto accident on road? Thought plan was a bit overpriced as well. Customer service rep was fantastic!
Andrea B. would
recommend this plan to a friend or relative.
-1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for posting on InsureMyTrip, your customer experience is very important to us.
Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations; however, we have escalated your concerns to BHSIC, and we have been advised that your claim is in the que to be processed. To clarify your comment on Travel Delay, you are eligible up to the maximum benefit amount, which is per day and per person.
It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased.
If you have any claim questions, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected].