Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
If you take nothing else away from this review, please know that you DO NOT want to purchase travel insurance from this particular company. I had a trip planned in Spring 2022 which was canceled by the trip organizer. I ended up getting most of my money back from the organizer, except for my flight + one night hotel stay. Therefore, my insurance claim was only for this smaller portion...the flight + one night hotel. It took over 8 months to get resolved, and it was only because I was persistent. I was told they were backlogged so I was respectful and gave them plenty of time to respond to me (ie, 4-6 weeks at a time). There was no follow-up on their end, I know they just wanted to ignore the claim and hope it goes away. They were so disorganized, asking me for the same documents over and over. I called in twice and my call was "escalated" both times. Escalated is a joke, nothing different happened. I was also asked verbally about the same information that I provided via email numerous times. Finally, I asked them for my money back...that's when they decided to take my claim seriously, I guess. I would NOT recommend this company unless you want to add over 8 months of stress and hassle to your life. Looks elsewhere.
Elizabeth R. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
For the FIRST time, we needed to file a claim after years of purchasing plans with no issue. I can't say enough good things about Generali! We had a cancelled flight, rebooked alternate airline, and then lost luggage! We had a variety of unexpected costs. There was work involved to document every instance (save the cancelled flight info, obtain a REASON for cancellation, save receipts for purchases). In the end, Generali supported our claim & we were so relieved. I plan to choose Generali for our next trip.
David P. would
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
For 4 months they kept asking me for additional information and I complied every time. Finally, they refused to pay for the trip interruption for the reason beyond my understanding.
We had to leave vacation in Florida because of the hurricane Ian was coming and lost 2 days of condo and car rentals. If this is not trip interruption, then what is?
Anatoly V. would not
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
We had a traveling companion contract COVID the day before departure. We filed a claim with ample documentation. Although there was no communication or updates on the claim status, the claim was summarily resolved with full reimbursement after 4-5 weeks from submission. Our experience is that claims are resolved fairly as long as adequate documentation is submitted. The turnaround was about average, and the communication was below average.
Paul D. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
The plan gave us total piece of mind and we were able to pick a plan that handled our concerns. We never had to use the plan, but we were happy we made the purchase and considering what was going on around us with different airlines, we felt protected if we had any issues. I will definitely use insuremytrip again for future travel.
Douglas D. would
recommend this plan to a friend or relative.