Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
My son started to feel ill during our travels. It turned out to be just a cold, however, knowing we had coverage to terminate the trip early, if necessary, was very important. My daughter was in the same country 11 years ago and her trip had to be cut short for a more serious illness. Knowing we had insurance was very important to us during 14 days of travel.
Paul G. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!
Had to spend two days in hospital during trip to South Africa and then have emergency care in Cape Town. Filed all receipts with John Hancock upon my return. Received check for total reimbursement in two weeks. Communication was excellent and was very pleased with company's handling of my requests. Will use them in the future.
Doyle T. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Customs at Johannesburg, South Africa was totally backed up. Getting through took three hours, resulting in a missed connection. Totally beyond our control. Couldn't get a flight out until 1pm the next day. Had to stay overnight in Johannesburg and had the expenditure of a hotel room and breakfast, lost a day in Cape Town and the value of our prepaid room and breakfast in Cape Town. Paid over $400 for this policy and was advised by the carrier and InsureMyTrip's advocate nothing would be covered, customs isn't a covered cause of loss. Worthless!
Carole L. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
After my husbands back injury we still had hopes of making this trip, until the final outcome was surgery. We asked for copies of all medical records as we went through various procedures as we always do. We sent these in with our claim and it was processed within weeks. We were very satisfied with the whole experience and would definitely insure our next trip with them.
Denis B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thankful to have an option that met my needs. Did not have to use! The best report is not to ever know how good or bad this trip insurance was. Thank you.
Karen F. would
recommend this plan to a friend or relative.
Thank you for the review. Its great to have a trouble free trip but know that when you need us we'll be here to support. Please look to AXA Assistance USA for all your future travel protection needs.
Thank you for the review. We are glad our travel protection brought you some peace of mind on your trip. Please count on AXA Assistance USA for all your future travel needs!