Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
Initially paid for coverage. Then realized I was over insured as husband had paid for refundable airfare. Called to cancel since it was still within the trial window. Was advised they could offer same coverage but for lower amount and then refund me the difference with a paper check. Got the check a week or two later. Didn’t have to file claim. Did have to wait a long time to talk with an agent but they had a in queue call back system.
Melina O. would
recommend this plan to a friend or relative.
One of the primary reasons for purchasing this plan was because they supposedly provided PRIMARY medical coverage. My husband and I came down with 2 medical issues on a cruise which required seeing the ship’s doctor. When we returned home, I called AXA and requested a claim form (don’t bother sending an email. They will send an acknowledgement but won’t respond otherwise). When I reviewed the claim form, I was shocked to find that this is actually SECONDARY coverage, because coverage is only on an EXCESS BASIS, i.e, they require that you file with your primary insurer first and provide a copy of the primary insurer’s EOB. As I know that my primary insurer will not cover 100% of the medications, it means I have to jump through a bunch of hoops just to receive a very small payout from AXA.
I checked Squaremouth’s website for this same policy, and it states medical coverage is PRIMARY. InsureMyTrip has NO information on this point. Buyer Beware with AXA.
Sharon M. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
The plan payment was fine. Filing the claim was a nightmare. I had to submit the claim repeatedly as your system was not easy to navigate and submit. You asked for multiple items for each part of the claim but almost impossible to get them all in your system.
John H. would
recommend this plan to a friend or relative.
While I am completely satisfied, I did not need to use the plan at all; therefore my ratings are only relevant to the customer service I received when setting up the policy, which was excellent.
Andrew C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I didn't have any claims but the comfort in knowing any unforeseen event that might interrupt the trip would be covered was worth the cost of the premium.
Wilson L. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
I am the type never to buy travel insurance. However, as this trip was more on the expensive side, i decided to insure it as i had elderly in laws coming along. I went with Nationwide as they are a big reputable insurance company and covered what i would need.
I am so glad i did buy insurance as one of my in laws suffered a stroke prior to the trip and had to make a claim. I tried calling and did get a hold of a representative who told me to file my claim online or mailing it in. I did my claim via the online portal. Uploaded what documents they needed and claimed was processed. Be forewarned though is communication is extremely scant. All you will receive is acknowledgement that your claim was received. A few weeks later i got checks for the amount i was claiming. Overall, satisfied but communication is extremely lacking. Document everything!!!
Chan T. would
recommend this plan to a friend or relative.