Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
I had no need to file a claim, however I did lose my phone in Barcelona on second day and was unable to contact Verizon because they required 2 step verification. They wanted to send number to my LOST PHONE. There was no option, to way to get to a human. Got home, got new phone and had to pay. I made a police report in Barcelona, but I don't think this travel insurance covers ky deductible for replacement phone. I am glad to have insurance and not need it for other part of the trip.
Kenneth C. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Nationwide Mutual Insurance hides behind bureaucracy to delay processing claims.
I had a family doctor visit (non-emergency, neither requiring hospitalization) during my international trip. I submitted a claim for only $60, after few weeks I got an email from Nationwide Travel Claims asking me to submit a letter/documentation from my primary insurance stating if my policy does cover medical expenses incurred outside of the United States. I contact my primary insurer who explains in a letter that they ONLY cover excess of $350, and ONLY for emergencies or hospitalization.
After few weeks, I receive another email from Nationwide Travel Claims asking me to provide a copy of my primary health insurer’s Explanation of Benefits indicating the amount paid or denied for the submitted charges, which THEY KNOW that I cannot provide because my primary health insurer won't cover those charges as documented in the letter that I already sent them the first time they contacted me.
In summary, **Nationwide hides behind bureaucracy to delay processing the claims**
Miguel M. would not
recommend this plan to a friend or relative.
To File claim it is the most cumbersome process possible. I paid for my cruise more than 16 months ago and I have to find a bank statement for this purchase to file a claim for a missed flight I incurred to get re-imbursed to hotel expense I paid....why not just show original itinerary and modified one with boarding passes??? Never again will I use this company!! Good riddens
David M. would not
recommend this plan to a friend or relative.
Two days after I purchased this plan, I broke a bone in my foot and was unable to travel on a European cruise leaving in less than a month. The cruise line would not let us change dates; so, I had to cancel. I filed a claim with the insurance. The process was easy. Everything was submitted online. I received a 100% refund within a couple of weeks. I would 100% trust a policy purchased through this company again.
Bruce B. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
The response time from Nationwide is horrible. It is a minimum of 3 weeks to get a response via email. When I finally got my claim approved after SEVERAL months, the amount received was less than what we claimed with no explanation given. Avoid Nationwide at all costs. It will save you a lot of headaches, stress, and time.
Nedas J. would not
recommend this plan to a friend or relative.