Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
It took almost 3 months from the date that my small medical claim (under $200) was filed with Global Alert with all requested attachments. I called several times and kept getting told that it is a busy time for claims, and that they "appreciate my patience". They said that they are processing claims in the order that they were received, and that my claim was still in the queue. Even when they said that they would try to expedite the claim, nothing happened.
I finally contacted insuremytrip.com about my claim. I was immediately assigned a Customer Advocate by insuremytrip. She talked with Global Alert/TripMate on my behalf, and I have finally received my check from them. It took 2 weeks from when I contacted insuremytrip until I received the check.
I am glad that I purchased the insurance through insuremytrip, since they advocate for you in case of a problem.
I have recently purchased insurance for another trip through insuremytrip - but not through Global Alert/TripMate.
Sandra S. would not
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. AXA Assistance USA looks forward to providing travel protection for all of your future endeavors!
This is my second time acquiring AIG insurance. I found the insurance affordable and the coverage
suitable for me. I will use it again when traveling .
Stanley T. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
Excellent customer service with RoamRight . I had a claim filled out and insurance response was very quick and efficient . I am so happy I had to choose RoamRight to secure my trip. Highly recommended
Janneth B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
Unfortunately I had to cancel my trip for reasons not covered by the policy. Glad I had it in the event I would have needed it; however, very frustrating to having purchased something that does not provide any benefit or worth when it is needed.
Bruce C. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
Thank you for your feedback on the policy. We are sorry to learn that you had to cancel your trip. We understand that it is never pleasant to receive a denial for reimbursement under the Trip Cancellation coverage. However, your reason to cancel your trip must be specifically stated as a covered reason in the policy.
Comprehensive plans are designed to cover as many risks as possible,
but it appears that your trip was cancelled due to an event that would not be covered by any policy that we offer on our site.
In the future, if you are looking for guidance in selecting a travel insurance plan, please consider contacting our office at 800-487-4722 where a licensed representative would be happy to assist you.
The feeling of security we got from just having the coverage for a month-long vacation with multiple destinations over 7 countries was well worth the affordable amount we paid. Will definitely be using them again.
Pamela J. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.