Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
We were fortunate that we did not have to use the plan. We do get a piece of mind by having it in place. TravelSafe Classic is a great comprehensive plan. Please don't leave home without some plan in place.
John H. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
Purchasing the insurance was easy. We didn't have a claim so I can't comment on whether they actually come through for the customer when a crisis occurs. It is best to read reviews of people who had to use their services.
Robert L. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Cannot judge an insurance plan until you require customer service or file a claim. Since we fortunately did not need assistance or file a claim, it's difficult to rate.
George K. would
recommend this plan to a friend or relative.
0 of
0 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Due to medical problems I had to cancel this trip and filed a claim with IMG. From the beginning, they were slow to follow up, first with me, then with my medical provider. They asked for all medical records for a six month period, but never checked with my provider to see if they ever received the request. After a 4 week delay, I followed up with both parties and found out that IMG faxed a request for the records but never talked to anyone at my provider. After I got things straightened out, IMG again requested the records but didn't follow up to make sure that they were received. After another 3 week delay, I had to intervene again. The records were emailed to IMG within 2 days, and after another 10 days my claim was settled. Unfortunately I have another trip coming up that is insured by IMG, so I hope that I don't have to deal with them again. I do not recommend these folks to anyone.
Christopher M. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.