Comprehensive plans offer the most benefits, including Trip Cancellation and Trip Interruption. These plans provide the best protection for the investment you have made in your trip.
HI guys...in extenuating circumstances my trip was postponed by two days, then had to be cancelled, I drove over 2,000 extra Km and had to spend an extra 2,200$ on alternate transport. The kind lady on the phone who spoke w/ mentioned I had to have "proof" of my delay....at an international border there is rarely anyone who will give you "proof" that entry is being delayed, that am aware of. Because I did not have this proof, essentially NONE of my extra expenses were covered and have no way to recover the lost time driving, taking a ferry (for 2,200$) much less any possible refund on the original purchase of insurance policy itself. AM not at all dissatisfied w/ customer service, quite the contrary as ever one have spoken to is really doing their best...would be helpful to know I needed "proof" of delay in the first place, any help that's still available is much appreciated
michael s. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Thank you for your feedback. We are sorry to learn you were unable to travel. Please see the response provided by IMG below:
"We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note IMG is required to administer our insurance plans in accordance with the terms and conditions outlined in the policy. Benefit eligibility can only be determined based on the circumstances of the loss and supporting documentation supplied with a claim. We do not show record of a claim filed with IMG under this policy. If you would like to file a claim or have additional questions regarding your coverage, please contact the iTravelInsured claims department at [email protected]."
I submitted the paperwork to change the dates of coverage - well before the original trip start date.
I have not heard back on the progress just to alter the date.
The system still thinks I am on the original dates - as evidenced y this survey.
Issue resolved within 1 day.
All is good now.
Ted C. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
Hard to thoroughly evaluate as I did not have to file a claim. I am an insurance agent, and that's what I think insurance is - something you need, that covers you, and that you hope to never have to use. The price was reasonable for "cancel for any reason" compared to the very limited coverage offered through the airline.
Lisa J. would
recommend this plan to a friend or relative.
Thank you for your feedback. We are sorry to learn you were unable to travel. Please see the response provided by IMG below:
"We are sorry IMG did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Please note IMG is required to administer our insurance plans in accordance with the terms and conditions outlined in the policy. Benefit eligibility can only be determined based on the circumstances of the loss and supporting documentation supplied with a claim. We do not show record of a claim filed with IMG under this policy. If you would like to file a claim or have additional questions regarding your coverage, please contact the iTravelInsured claims department at [email protected]."