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Travel Insurance Reviews AIG Travel

AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.

Learn more about AIG Travel.

Customers who have taken a cruise rated AIG Travel
4.60 out of 5
2,479
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
AIG Travel Travel Guard Gold
I use Insure My Trip and Travel Guard whenever I take a trip where I feel insurance is necessary. My wife and I are in our 80's, so we are very concerned about making sure we qualify for the existing condition waiver, because if we get sick, it will probably be from a pre-existing condition. However, when I subsequently purchased the air fare for this trip, I forgot to immediately add the cost to the policy, and missed the 15 day purchase requirement. I still added it some 10 days later at a cost of over $400. However, it is my understanding that, because I missed the 15 day purchase requirement, I apparently voided a substantial part of my coverage, particularly the pre-existing condition waiver. And this is after I paid over $3,300 for the trip insurance coverage. This does not seem fair at all to me. I do my best to follow the rules, but void my coverage for a 10 day mistake. I believe that this is an overly restrictive provision. I have just purchased another travel insurance policy for a trip in 2019, but feel that these types of requirements are put in place as a means of denying coverage, which I do not think is fair.
Finley L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Mike
    Photo
    Thank you for your feedback on the policy. We are sorry to learn that you are dissatisfied with the plan. The AIG Travel Guard Gold does offer the pre-existing conditions waiver with the following requirements met:

    "(1) This plan is purchased within 15 days of Initial Trip Payment;
    (2) The amount of coverage purchased equals all prepaid nonrefundable payments or deposits applicable to the
    Trip at the time of purchase and the costs of any subsequent arrangements added to the same Trip are insured within 15 days of the date of payment or deposit for any subsequent Trip arrangements;
    (3) All Insured’s are medically able to travel when this plan cost is paid;
    (4) The Trip Cost does not exceed 100,000USD per person
    (only applicable to Trip Cancellation/ Interruption)."

    As a travel insurance comparison website, we offer a wide range of plans. In the future, please call us at 800-487-4822 prior to purchasing a policy so that we can assist you in selecting a policy that best suits your needs.
    May 17,2018
The trip included a
cruise
tour
AIG Travel Travel Guard Basic
We did not have to use the insurance so cannot say how difficult or easy the process would have been. However, it did give us a lot of peace of mind to know it was there if something would have happened.
Roxanne B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard Platinum
I didn't really have to use it but it felt really good that I had one. It gave peace of mind,
Fernando S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard MedEvac Plan
This is an extremely economical way to provide essential coverage and peace of mind when traveling. Very convenient, quick and easy to purchase. Didn't have to use - but good to know it was there if we needed it. Would definitely purchase again for future travel.
Lawrence P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard MedEvac Plan
Thankfully we didn't need it but it was comforting to know we were covered if needed...
Dorothy S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Basic
Our trip to southeast Asia was planned to celebrate our 40th wedding anniversary. Just weeks before we were scheduled to depart, my wife developed a bacterial infection in her left knee which required surgery. We have purchased travel insurance for years, primarily because my mother is 92 years old. We never thought we would have to cancel a trip because something happened to us. We filed our claim with all the required documentation, and in less than three weeks the claim was paid. We are now looking forward to rebooking the same trip next year. If anyone is skeptical about the need for travel insurance, our experience should erase any doubt. We invested hundreds for protection and saved ourselves tens of thousands of dollars.
Dwight L. would recommend this plan to a friend or relative.
3 of 3 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard Silver
It was a comfort to know we had purchased this plan that covered all possible needs.
Bruce R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
tour
AIG Travel Travel Guard Gold
Since I did not need to file a claim for a loss I cannot comment on any claim process. I am thankful this was the case and trust that should I have needed to file a claim I would have had financial recourse for any loss. I feel better when traveling to have some type of travel insurance in force. I have purchased coverage from AIG previously and feel they are a reputable company.
Donald W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard Gold
I had to file 2 claims for this trip: Medical (cruise ship doctor and medicine) and trip delay caused by a cancelled flight due to bad weather. The airline had no flights that would make my cruise ship so I had to fly out of a different airport and airline. The new tickets were almost twice the price. This was the first time I have had to file a claim so I didn't know what to expect. They covered all my extra expenses for the trip delay and all the medical expenses. I filed online and it was resolved within a few days. Very pleased.
Donald M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for a plan that is no longer available.
  • Empty Comment
The trip included a
cruise
AIG Travel Travel Guard MedEvac Plan
Wanted medical coverage while traveling out of the USA. Will use this company again because it offered the exact coverage we were looking for.
Pamela S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for a plan that is no longer available.
  • Empty Comment
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