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AIG Travel

Our customers rated the provider
(4.58)
See reviews.

AIG Travel plans are backed by more than 25 years of industry experience and a network of assistance centers located in Asia, Europe and the Americas ready to assist travelers prior to and during their trip.

About

When you purchase an AIG Travel plan, you are purchasing a plan specifically built for the world traveler based on over 25 years of travel experience. Headquartered in Wisconsin, AIG Travel works to ensure their customers experience exceptional service.

While they can’t control any of the travel-related concerns that may arise during your travels, they have built plans that offer coverage for the most common issues that occur. In order to support their customers, they provide 24-hour, seven days a week assistance throughout the world.

This dedicated customer service can assist leisure and business travelers alike to help solve travel-related concerns and aid with concierge needs while traveling. AIG Travel, a trip insurance company, is committed to giving their customers best-in-class care.

HIGHLIGHTS

  • Committed to giving customers best-in-class care
  • Provides 24/7 customer service to answer travel questions
  • Over 25 years of experience used to build plans for world travelers

Customer Ratings and Reviews

Our customers rate the AIG Travel on our site
(4.58) of 5
on average based on 7057 reviews.
A+
Better Business Bureau Rating
We had to cancel our trip on March 2nd due to illness. This was at the beginning of the Covid 19 pandemic. It took a few weeks longer than usual for the claim to start being processed (which was very understandable). But once the agent opened the case, the process took about a week to complete. Then once fully approved, we received a check for the full amount of insurance claim in 3 days. Outstanding service!
Susan T.
The claim was for Trip cancellation due to illness. The good part is that they spotted an inconsistency in the Doctor's Report and, instead of just denying the claim, they sent a clarification email with a form for the doctor to fill out. Once this form was returned to them, they paid promptly and fairly. So they actually care about their customers. The bad part is that it took them 10 weeks just to look at the claim after I filed it. And most of that was before the Pandemic. So expect to be treated fairly, but don't expect fast service.
Michael C.
We filed a claim after our infant daughter became ill on the eve of travel and we had to cancel the trip. AIG covered our claim, which was for non refundable lodging and the airline cancellation fee. Overall I was satisfied with the experience. My only complaints were that it took 2.5 months for the claim to be processed- I’m guessing part of this delay was due to the COVID pandemic, though. The other issue was that I did not receive any communication about the claim until I received a check in the mail. I did periodically check their website, but it would have been nice to get an email once the claim was approved. Overall, though, it was a fine experience and I would use it again.
Petra H.
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