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AIG Travel

Our customers rated the provider
(4.58)
See reviews.

AIG Travel plans are backed by more than 25 years of industry experience and a network of assistance centers located in Asia, Europe and the Americas ready to assist travelers prior to and during their trip.

About

When you purchase an AIG Travel plan, you are purchasing a plan specifically built for the world traveler based on over 25 years of travel experience. Headquartered in Wisconsin, AIG Travel works to ensure their customers experience exceptional service.

While they can’t control any of the travel-related concerns that may arise during your travels, they have built plans that offer coverage for the most common issues that occur. In order to support their customers, they provide 24-hour, seven days a week assistance throughout the world.

This dedicated customer service can assist leisure and business travelers alike to help solve travel-related concerns and aid with concierge needs while traveling. AIG Travel, a trip insurance company, is committed to giving their customers best-in-class care.

HIGHLIGHTS

  • Committed to giving customers best-in-class care
  • Provides 24/7 customer service to answer travel questions
  • Over 25 years of experience used to build plans for world travelers

Customer Ratings and Reviews

Our customers rate the AIG Travel on our site
(4.58) of 5
on average based on 7059 reviews.
A+
Better Business Bureau Rating
Had to make a last minute claim in March 2020, not for COVID, but the flu. Because of COVID it took 5 months to resolve, and they requested information on items I wasn't requesting reimbursement on, multiple times, but eventually payed the claim. Impossible to call and not have a >30 minute wait, and no responses to email. Hopefully that was due to COVID, I hope not to have to find out again.
david R.
Obviously the insurance companies are overwhelmed, but there was absolutely no way that I could contact AIG to ask a simple question. I filed the claim online but all of the forms asked for a claim number. Finally I decided to file without a claim number only to discover that the number is assigned only after all of the electronic documents are uploaded. This could have been easily handled by the customer care team, but after two weeks I still have no answer. The claim was finally settled but my assessment remains the same. The company should have updated the website that assured me that my inquiry would be answered promptly. This expectation caused at least a week of unnecessary delay.
Margaret Ann J.
We had to cancel our trip on March 2nd due to illness. This was at the beginning of the Covid 19 pandemic. It took a few weeks longer than usual for the claim to start being processed (which was very understandable). But once the agent opened the case, the process took about a week to complete. Then once fully approved, we received a check for the full amount of insurance claim in 3 days. Outstanding service!
Susan T.
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