Travel Insurance Reviews AIG Travel
AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.
Learn more about AIG Travel.
The trip included a
cruise
tour
AIG Travel
Travel Guard® Preferred
The purchase was easy and representatives answered all questions.
We did not need to file a claim, so I can't really speak to satisfaction regarding coverage.
We did not need to file a claim, so I can't really speak to satisfaction regarding coverage.
Naomi A. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AIG Travel
Travel Guard® Preferred
Hard to understand all the details and fine print. If I had time before the trip I should have discovered all the benefits and goodies.....
James D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AIG Travel
Travel Guard® Essential
Wanted a little security for our trip to Sicily as our granddaughter was just completing 6 months of chemo and not knowing if we would be needed to return for any unexpected medical emergencies. Luckily we went and came without any incidents. But nice to know we were covered just incase.
John M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
AIG Travel
Travel Guard® Essential
This is an awful plan. I had to pay thousands upfront for hospitalization. That took away funds needed for the remainder of my trip. That was the whole purpose of obtaining insurance.
The customer service was no help. The number on the policy did not work. I had to go online to get a number to call.
Never again and I will let everyone know.
The customer service was no help. The number on the policy did not work. I had to go online to get a number to call.
Never again and I will let everyone know.
Kimberly S. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Angie
We are very sorry to hear about your hospitalization while on your trip. We hope that you have fully recovered! In general, travel insurance is reimbursement based. The Insured files a claim for losses related to a covered trip, and all claims are fully adjudicated based on the coverage purchased and supporting documentation. We cannot preapprove or deny a claim. There are limited circumstances in which advance payment may be provided, such as to a hospital or provider if it’s required prior to admission. These details are outlined within your Policy of Insurance document.
It’s also important to note that while many Travel Guard products have “primary” medical, the Essential Plan is our more economical option and medical is “secondary”. This means the Insured would file through any other primary provider first, before filing a claim for the excess under their Essential policy. The Essential plan offers an optional upgrade called the Medical Bundle to make the medical benefit “primary” instead of “secondary”, but this upgrade needs to be elected and purchased prior to the trip departure date. As noted, we have many plans that include primary medical automatically without needing to purchase an upgrade for it. Our Preferred plan for example, is the next step up from the Essential plan, and it includes primary medical. Please refer to the description of the Travel Medical Expense benefit within your Policy of Insurance for more information, or call us to learn more. That being said, we are also sorry to hear you experienced challenges while trying to contact us during your trip. You indicated you did not wish to be contacted in regards to your review, but please let us know which phone number you were calling, so we can fully investigate and rectify the issue if need be. The International, Domestic, and 24/7 Emergency numbers listed on the Policy of Insurance document all appear to be in working-order. These numbers are as follows:
USA : 1.800.826.1300 | International : 1.715.345.0505 | 24-Hour Emergency Travel Assistance : 1.800.826.8597
Always make sure to use appropriate country and city codes when calling.
Thank you for sharing your concerns, and we are very sorry to hear you were unsatisfied with the experience. We strive to exceed expectations, and do not take concerns lightly. If you would like the Claims Adjuster to contact you about your claim, please notify us or IMT to arrange a call.Jun 07,2024
The trip included a
cruise
tour
AIG Travel
Travel Guard® Preferred
The claim was easy to file online and the quick response was appreciated!
Deanna R. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
AIG Travel
Travel Guard® Essential
As a former insurance agent I always use Insuremytrip when I travel. I can choose the coverages I want & the price I'm willing to pay. The financial stability of the company is important to me as well & I would not purchase insurance with a company with less than an A- rating no matter how attractive the premium is.
Sharon A. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
cruise
tour
AIG Travel
Travel Guard® Preferred
Can’t really rate it as I did not need to use it
David B. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
cruise
tour
AIG Travel
Travel Guard® Preferred
Insurance is something you buy hoping not to use it. Hard to rate a plan until you’ve needed it. With that being said, I’ve purchased it before and I will again.
Lynn D. would
recommend this plan to a friend or relative.
2 of
4 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard® Deluxe
I will never use this company again. They refused my claim by bending the rules to give them an excuse to deny the claim
Sheila V. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
-
Angie
I’m sorry to hear your trip did not go as planned. Insurance covers for the specific reasons, or covered perils, outlined within the Policy of Insurance. Each claim is fully adjudicated based on the coverage purchased and supporting documentation. You may submit an appeal if your claim was formally denied and you have reason to believe this was an error, or if you have new documentation to support coverage. The easiest way to accomplish this is by responding to the written notification you would have received if/when the claim was denied. You can also reply here, or inform IMT so we can work together to get an appeal started for you.
Jan 04,2024
The trip included a
cruise
tour
AIG Travel
Travel Guard® Preferred
Provided peace of mind I needed
Harvey S. would
recommend this plan to a friend or relative.
Our policy also comes with a 15-day free look period so that you have the opportunity to review our product and make sure it is the right coverage to meet your needs. Policies are refundable within this 15-day free look period. Please contact our licensed agent call center if you need assistance with our policy or if you would like to learn more about our coverage. They can be contacted at 1-800-826-1300.