Travel Insurance Reviews AIG Travel
AIG Travel is the largest travel insurance provider in the United States, protecting more than 6 million travelers every year. It provides some of the broadest coverage in the travel insurance industry. They review claims within 24-hours of receipt.
Learn more about AIG Travel.
The trip included a
tour
AIG Travel
Travel Guard® Essential
In April 2023, I had a scooter accident in Vietnam. I filed my first claim on May 18, 2023. Since then, I have been trying to get a response from AIG related to my claim. There is no one to call. They do not respond to my e-mails. The dozen or so documents I sent could have been reviewed in an hour. Yet, over a month has gone by and I still do not know what is going on with my claim. I keep sending e-mails asking for an update or status, but get nowhere. I have already paid out $3500 in medical and travel expenses to my credit card company. The average person cannot carry this amount for more than a month. Yet, here I am still waiting on any kind of response from AIG. I feel like I will never, ever get an answer from them.
Sean S. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
-
Angie
We appreciate the feedback regarding your experience and apologize for the longer than anticipated processing time. Claims are reviewed in the order they are received. Our claims team will reach out to review what documents are needed in order to process this claim. Thank you,Jun 29,2023
The trip included a
tour
AIG Travel
Travel Guard Basic
It was comforting to have the plan in place. I am grateful that I didn’t need it.
Joan B. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard MedEvac Plan
Great comfort knowing coverage was there if needed.
Stephen V. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AIG Travel
Travel Guard Basic
Since I did not need to make a claim, I really don't know the quality of the insurance I purchased. It covered the areas I wanted at a better price than some competitors.
Catherine M. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard Gold
Fortunately, did not have to use the policy. Coverage was comprehensive and price was competitive.
Leon S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AIG Travel
Travel Guard Gold
The original policy covered both me and my son. On or about 8/14/15, I received an email stating our travel dates were 8/17/15 through 8/31/15. I contacted Travel Guard by phone to let them know that both our travel dates were different than shown on the original policy. A Travel Guard representative walked me through a modification form to supposedly change both our travel dates. I was led to believe that my travel dates would be changed to 8/16/16 through 9/1/15 (which it was), and my son's would be changed to 8/14/15 through 9/05/15 (which it wasn't) on his new policy. I didn't realize that my son's new policy had the same travel dates as mine until I called Travel Guard on 9/5/15 to see if I could extend my son's travel date to 9/10/15. That's when I discovered that my son's travel dates had never been changed to what I had requested, or thought I requested. After speaking to two different Travel Guard representatives on 9/5/15, I was informed that a new request would be submitted to extend my son's travel dates to 9/10/15. My complaint is that I spent so much time on the phone on 8/14/15 to make changes that turned out to be incorrect. I feel the Travel Guard representative who walked me through the modification form did not provide the proper guidance for getting both our travel dates changed. My communication with Travel Guard on 9/5/15 is, of course, an entirely different issue.
Paul I. would not
recommend this plan to a friend or relative.
5 of
5 people found this review helpful
The trip included a
tour
AIG Travel
Travel Guard Basic
At the last minute, we realized that we needed to change our departure date to a few days earlier. The InsureMyTrip customer service were able to handle the change in a quick and efficient manner, with no additional charges. We have used InsureMyTrip several times now and we plan to use them on future trips. Thanks.
Paul R. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard Gold
The plan I purchased gave me peace of mind.
Claire S. would
recommend this plan to a friend or relative.
The trip included a
tour
AIG Travel
Travel Guard Basic
Right before our trip we learned that friends of ours were in a traffic accident causing the wife to be hospitalized for several weeks. They were scheduled for a two week cruise a few days after the accident, but had no travel insurance. They lost all the money they paid for the trip. We were glad we had gotten trip insurance so that if anything like that had happened to us, we would have been covered.
Donald G. would
recommend this plan to a friend or relative.
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