Travel Insurance Reviews Arch RoamRight
Arch RoamRight, a trade name of Arch Insurance Company, is a global provider of travel insurance plans and assistance services, established by a group of travel insurance professionals with more than 60 years of experience helping travelers around the world. Arch RoamRight shares a strong commitment to high quality coverage, competitively-priced products, and excellent customer service. See below to read our customers’ Arch Roamright travel insurance reviews.
Learn more about Arch RoamRight.
The trip included a
cruise
tour
Arch RoamRight
Preferred
This review is hard to write. The plan was very reasonably priced. I chose to use this as opposed to the cruise lines protection plan for mainly two reasons. Reason 1) you get cash in the event of a cancellation as opposed to a "future cruise credit". Additionally, it was cheaper. Of course, I didn't plan on using the insurance, just like I haven't in the past. Unfortunately, I had to use the cancel for any reason option. It took about 4 weeks after I submitted the claim and I got an email stating they needed an additional document. I submitted it within a few days. It took an additional 5 weeks to get the claim processed and paid. I called a couple times and the hold time for a representative was around an hour. I didn't wait. Logic tells you if they phones are busy, the representatives are busy answering the phone, not paying claims. So I didn't want to contribute to the delay. I did end up speaking to a representative when wait times were low, she was very nice, and she said the claim should be processed in a few days. I waited about 10 days and called back. Wait times were low, spoke to a different very nice female. She said she would follow up and email me the next day. I did not hear back. However the following day from when I should have heard back (so 2 days after the call) I got an automated email and the claim was processed. The check was obviously mailed the same day as I got the check 2 days after the email.
In short, the value is great, customer service is nice. Long wait times on the phone and long processing times for the claim. For the value, I would consider using again if they remain the best bang for the buck compared to others. If the prices start lining up with other companies, I would likely use someone else.
In short, the value is great, customer service is nice. Long wait times on the phone and long processing times for the claim. For the value, I would consider using again if they remain the best bang for the buck compared to others. If the prices start lining up with other companies, I would likely use someone else.
Chase O. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
The trip included a
cruise
tour
Arch RoamRight
Preferred
Fortunately, we did not need to use the insurance plan. We have never had to use insurance for any of our travels ( all 7 continents) however the peace of mind is important. Expensive, but precautionary. The final leg of this trip was on a cruise ship. In two ports, there were ambulances pulled up to the ship to take off passengers before the rest of the cruise passengers were allowed to depart. Not us, but a reminder of the need for insurance for medical emergencies, if needed.
Miles T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Arch RoamRight
Elite
The best kind of insurance is the insurance that you don't have to use. We had a wonderful trip and the fact that we didn't need to use the insurance made it even better.
Richard S. would
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
The trip included a
cruise
tour
Arch RoamRight
Essential
Fortunately, we did not need to file a claim so I cannot comment on that aspect. I did feel that we were well covered in the event of an emergency or illness.
David G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Arch RoamRight
Essential
Due to an accident, I had to cancel my trip.
RoamRight reimbursed us for the non refundable amount cruiseline charged us as soon as the cruiseline made the final determination
RoamRight reimbursed us for the non refundable amount cruiseline charged us as soon as the cruiseline made the final determination
Rajarama S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Arch RoamRight
Preferred
We had a small claim ($600) for travel interruption. It was settled in about 30 days for the full amount, with no problems.
Rine M K. would
recommend this plan to a friend or relative.
-
Vicki Zidwick
Arch RoamRight
Thank you for taking the time to leave us a review. We appreciate your business and hope you'll choose Arch RoamRight again the next time you travel!
-The RoamRight TeamAug 13,2018
The trip included a
cruise
tour
Arch RoamRight
Essential
I did not need to file a claim and can not rate this insurance accurately. Fortunately, the plan was not too expensive for some peace of mind by having this insurance plan during our trip overseas
Norman L. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Arch RoamRight
Essential
It is hard to rate a plan when you never have to use it. Your company has many options for us to choose from. It is up to us to select what we think is best. We have no idea how difficult it would be to collect if we had a problem.
Robert H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Arch RoamRight
Essential
It was very reassuring to know that in the event of an unfortunate accident, my family and I were covered. The affordable rates your company offers will lead me back each time I travel.
KeAndrea J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Arch RoamRight
Elite
I heard about your plans from Clark Howard show and searched your site. I compared the plans and really liked how you presented the materials. Will have to look at more plans in the future
Robert L. would
recommend this plan to a friend or relative.
2 of
3 people found this review helpful
"The caring, licensed travel insurance representatives at InsureMyTrip are open and honest with every traveler, because our non-commissioned representatives work to find the best plan for you. Our Anytime Advocates will support you with the process if you feel a claim has been unfairly denied" or delayed.
Please feel free to call us at (800) 487-4722 for an advocate assignment.