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Travel Insurance Reviews AXA Assistance USA

AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.

Learn more about AXA Assistance USA.

Customers who have tour rated AXA Assistance USA
4.49 out of 5
2,007
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
AXA Assistance USA Gold
Fortunately, I did not have to file a claim as my trip went as planned. I would like to say that when purchasing, the agent listened carefully, asked pertinent questions, and quickly determined which plan was best for my proposed trip, and I was able to rest easy knowing I was covered in case things went wrong.
Susan Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
I didn’t need to file a claim but I was pleased with the personal assistance given to help me select a plan that exactly fit my needs.
Sharon D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
The plan seemed to cover the essentials, although I thought the price was high. Because we did not make a claim, I cannot speak about how the insurance actually works.
Richard M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
cruise
tour
AXA Assistance USA Silver
It's difficult to review a product that you did not use! However, the coverage provided the "peace of mind" that we sought prior to our trip.
Robert G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
easy to sign up; good rates; glad I didn't have to use it.
Will sign up again for other travels I will be taking. Thanks.
Jeannette S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Silver
I have bought this plan many times and have only had to use it once. My claim for that trip was handled promptly and payment received in a short time.
Jack D. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
So glad I bought this coverage. My trip was a fully-supported bicycle ride across the US.

One person had a serious crash and two-day hospital stay. Another had a serious medical issue.

Prior to the start of the trip, another person had to drop out. He lost the entire cost of his trip (around $10,000). This coverage would have given a partial refund to him. It would also have provided medical assistance/transportation costs to the crash victim.

This plan was reasonably priced and provided great coverage. So glad I bought the coverage.
Brian R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
I have used the Insure My Trip website to buy travel insurance for several trips. It is easy to use. Multiple options at various levels of coverage are suggested. The prices are more reasonable than the policies offered through the travel companies that I use. So far, I have not had to file a claim, so I have no comment in that area. I have selected policies from AXA several times. AXA offers a good range of coverage options.
Mystan G. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Platinum
Fortunately, we had no reason to use this insurance.
George R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
AXA Assistance USA Gold
Fortunately, I did not have to use the plan so I am unable to provide a review. While our luggage never made it on the plane on our day of departure, April 21st, we finally received it on April 23rd and all was intact, so no need to file a claim.

I will say thanks for providing assistance when making a decision to purchase the policy.
Sandra R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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