AXA Assistance USA

Our customers rated the provider
(4.51)
See reviews.

AXA Assistance USA is part of the AXA Group. Their service leadership is founded on three factors: a commitment to the highest quality service, sophisticated technology to deliver that service and a global network of office to provide that service. They provide a 24-hour hotline to all their customers to help facilitate next steps in many unforeseen travel events.

About

AXA Assistance USA Travel Insurance is a small part of a large organization that is dedicated to offering emergency services for its clients. With over 50 years of experience, AXA Travel Insurance division has the experience and resources needed to provide quality protection for travelers.They are underwritten by the experts at American Modern Home Insurance Company. The business is headquartered in Illinois.

The AXA plans offered here on InsureMyTrip can be great for any traveler. Whether traveling alone or with your family and on a strict budget, you will most likely find a plan to fit your needs.

HIGHLIGHTS

  • Plans that vary in coverage to meet any travelers’ needs.
  • 24-hour hotline to facilitate next steps in the event of an unforeseen emergency during your trip.

Customer Ratings and Reviews

Our customers rate the AXA Assistance USA on our site
(4.51) of 5
on average based on 2600 reviews.
A
Better Business Bureau Rating
For medical reasons, we had to cancel a portion of the trip in advance of traveling. AXA kindly reimbursed us for non refundable trip deposits under the claim and continued keeping the policy in force for the balance of the trip. They demonstrated thoughtful and sound decision making, even though they had the option to terminate the policy at the time of the claim.
Charles O.
Since we didn't have to use the insurance, we are unable to do a review. We would only be able to give an adequate review if we had filed a claim and gone through the process of using the policy. Pretty hard to review an insurance policy company when you have no experience with a claim
Nathalie B.
Filed the claim immediately upon the return of the trip for a delay at the beginning of the trip. From time of filing claim until received reimbursement it took, 62 days. All of the information was provided at the time of the claim. No additional information was requested. Movement on the claim only happened when I contacted AXA. Originally said that the review would be completed in 30 days (actually took 35 after I contacted on day 32). The claim was approved and instructed that the check would be received in 10-15 business days. On day 16 contacted AXA, and it took another 10 business days to have the check processed and received. Again, this only occurred after I contacted AXA and it took at least 4 more calls before they processed the check.
Charles O.
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