Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
AXA Assistance USA
Gold
Did not need to file any claims, so I cannot comment on the support levels of the program. But it was easy to purchase and covered most of what we desired
James T. would
recommend this plan to a friend or relative.
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CrystalAXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Jun 19,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
fortunately we did not have to file a claim for this trip, but I would definitely utilize AXA gold if I were planning another expensive trip. We have had to cancel several trips over the past year, but this was the first one where we had a significant upfront non refundable deposit which we needed to protect, just in case we had more medical issues with my wife.
Elmer L. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
We are delighted to know you’re happy with your purchase. Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Jun 15,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
You really do not know how good the plan is until you file a claim. Fortunately we have not had to file a claim but we feel confident and secure in our travels with the plans.
Richard R. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Having trip coverage certainly helps you focus on the important things like enjoying the travel experience and destination. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Jun 12,2017
The trip included a
cruise
AXA Assistance USA
Gold
Fortunately, we did not have to use this insurance. I did find it rather expensive, although I suppose if we had had to use it and it had performed as promised I would not have been concerned about the cost. Of course, like all insurance companies it is all about profit and not necessarily a real service, so it is important to keep that in mind.
Susan Z. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
We appreciate the feedback you have provided. We are sorry to learn you weren’t completely satisfied with your purchase. In the future, you may call us so we may assist you in finding the best policy and benefits to fit your travel needs.Jun 12,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
This plan provide us a good balance of cost and coverage. However, we did not experience any event that would cause us to file a claim. It was significantly lower in price than the insurance the tour company offered. Insuremytrip makes it easy to compare and purchase insurance.
Richard K. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.Jun 01,2017
The trip included a
cruise
tour
AXA Assistance USA
Gold
Fortunately, we did not have to utilize our insurance so I can not speak to the issue.
Trudy R. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.May 30,2017
The trip included a
cruise
AXA Assistance USA
Platinum
I have bought AXA plans 4 times and will continue to do so because the one time I filed a claim, it was promptly processed. That is what I expect. No hassle. I sent the required documentation. No questions were asked. The claim was processed.
Michael O. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Platinum
For medical reasons, we had to cancel a portion of the trip in advance of traveling. AXA kindly reimbursed us for non refundable trip deposits under the claim and continued keeping the policy in force for the balance of the trip. They demonstrated thoughtful and sound decision making, even though they had the option to terminate the policy at the time of the claim.
Charles O. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a pleasant claim’s experience. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.May 25,2017
The trip included a
cruise
AXA Assistance USA
Platinum
Since we didn't have to use the insurance, we are unable to do a review. We would only be able to give an adequate review if we had filed a claim and gone through the process of using the policy. Pretty hard to review an insurance policy company when you have no experience with a claim
Nathalie B. would not
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We appreciate the opportunity to provide coverage for you and hope you will consider AXA Assistance USA for future travels.May 25,2017
The trip included a
cruise
AXA Assistance USA
Gold
Fortunately we did not need it, but I felt better knowing it was in place.
Fred A. would
recommend this plan to a friend or relative.
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Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.May 23,2017