Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
tour
AXA Assistance USA
Gold
Handling of my claim was a total disappointment. I had to call every couple of days to follow up on emails that went unanswered. I provided all the relevant documents at the beginning of the process only to be asked to provide some of them again a month later. The initial claims representative was not responsive at all. Even after this matter was escalated to a manager/superior, I was left unsatisfied with just how long it took for an update and answers to my questions. I've worked in insurance for over 4 years for a TPA and case management firm and the service provided by AXA was way below par.
CHETAN G. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Zac
Thank you for the feedback on your policy. We are sorry to learn that you were not pleased with the service you received from the provider. In the future, please contact InsureMyTrip and ask for a customer advocate. Our customer advocates assist customers with the claims process and contact the insurance companies on their behalf to help resolve claims issues.Nov 10,2014
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