Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
tour
AXA Assistance USA
Silver
The whole point of the trip insurance is to never use it! - Such is the case! Thank you for peace of mind.
Elisabeth F. would
recommend this plan to a friend or relative.
-
Andrew OstranderAXA Assistance USA
Thank you for the review. We are glad our travel protection brought you some peace of mind on your trip. Please count on AXA Assistance USA for all your future travel needs!Oct 03,2016
The trip included a
tour
AXA Assistance USA
Gold
The good news is that I didn't need to use the insurance. The better news is that I felt well-protected on my trip, and that no matter what happened, I would be covered.
Thank you for your wonderful service!
Thank you for your wonderful service!
Carole S. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Thanks for the kind words and review of our service. AXA Assistance USA appreciates the opportunity to provide you coverage and peace of mind during your travel and look forward to supporting you in the future!Oct 02,2016
The trip included a
tour
AXA Assistance USA
Silver
Glad we did not have to use the insurance but it was good to know it was there if we had needed it.
Thank you
Thank you
Michael C. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
We are glad you didn't encounter any issues on your trip but experience peace of mind knowing you were covered. At AXA Assistance USA we appreciate the opportunity to provide you with coverage and look forward to supporting you in all your future travel needs.Oct 02,2016
The trip included a
tour
AXA Assistance USA
Gold
Made us feel safe while we traveled far from home.
Joanne C. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Having that peace of mind can often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels!Sep 13,2016
The trip included a
tour
AXA Assistance USA
Gold
I faxed my claim on July 22 and received approval on August 8, 2016 which I thought was pretty quickly. I didn't receive my payment until August 29. It took 21 days from the approval. That seems a little long to me. The letter said I'd get payment within 10-15 business days. That's exactly what it was but seems like after it's approved, the check should be processed immediately. Also, I didn't get payment for the extra night I had to stay in Capetown because of my friend's illness. Maybe all insurance policies are like that, don't know. But did receive reimbursement for the night I missed at Kruger, so I guess that was fair. The entire process took 5 1/2 weeks.....2 1/2 weeks for approval and 3 weeks to get the check. I think that process could be cut down and should be cut down.
Sharon W. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Andrew Ostrander
AXA Assistance USA
Thank you for taking the time to provide a review of your purchase. We appreciate your comments and continually use customer feedback to improve our products including speed and efficiency of adjudication. For check payments the US mail also may affect timeliness and we are looking at ways to mitigate. We hope you will consider us again for future travel.Sep 07,2016
The trip included a
tour
AXA Assistance USA
Silver
I am very happy with the insurance. I will call today for another trip for next year. I will buy another
insurance.
insurance.
Elsa V. would
recommend this plan to a friend or relative.
-
Andrew Ostrander
AXA Assistance USA
Having that sense of peace of mind can really often be priceless. We are proud to have been a part of it for you. Please think of AXA Assistance USA for any future travels and we hope to continue to provide you with a worry-free experience.Sep 01,2016
The trip included a
tour
AXA Assistance USA
Gold
Everything went smoothly on this trip. This was a do over because I had to cancel the same trip in December because of leg injury. AXA gave me back every penny. I highly recommend AXA.
Carl K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
AXA Assistance USA
Gold
Simple to use, simple to read and simple to compare with everything from the basics up! Glad to find your service as it saved me a lot of money!
Gregory B. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for the kind review! We are delighted to know you’re happy with your purchase and had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!Jul 08,2016
The trip included a
tour
AXA Assistance USA
Gold
Since I didn't have a health problem it's a bit hard to rate things.
Richard W. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We are happy to hear you had a trouble-free trip but were covered in the event the unexpected occurred. We look forward to providing travel protection for all of your future endeavors!May 03,2016
The trip included a
tour
AXA Assistance USA
Gold
Claim was handled fairly and completely, after some initial delays relating to additional medical info requests. If I had been told of everything needed at outset I would give 5 stars. Customer service was friendly and helpful and once all info they needed was sent payment was full and prompt.
Wilbur J. would
recommend this plan to a friend or relative.
-
Crystal
AXA Assistance USA
Thank you for your feedback. We apologize for any difficulties you may have initially experienced in filing a claim but are happy to hear all has been resolved. We appreciate your comments and continually use customer feedback to improve our services. We hope you will consider us again for future travel.
Mar 24,2016