Travel Insurance Reviews AXA Assistance USA
AXA Assistance USA is part of the AXA Group, one of the world's largest and financial companies servicing over 95 million people worldwide, with over 60 years of experience in the travel insurance industry.
Learn more about AXA Assistance USA.
The trip included a
cruise
AXA Assistance USA
Platinum
I had to cancel my trip because of unexpected health issues. AXA uses a subcontractor to actually process the claim. The amount of detailed documentation demanded, and the unending requests for "more" information, dragged for months. Although they did finally reimburse for the appropriate expenses, I actually reduced the amount of my claim during the process because Delta unexpectedly refunded the cost my "nonrefundable" tickets; kudos to Delta. I don't know how AXA would have handled the plane ticket costs or change fee had we needed to resolve that issue, since I couldn't travel within the allotted time frame of allowable reticketing.
Allan D. would not
recommend this plan to a friend or relative.
7 of
7 people found this review helpful
The trip included a
cruise
tour
AXA Assistance USA
Platinum
All good except we find the price went up because of our age although we both are in excellent health. To be fair, I expect that most insurers do this.
Michele R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
AXA Assistance USA
Silver
I bought this insurance way back last Fall 2017. I am getting older with a failing memory to what i had done or where I even put my notes. I had to go to my credit card bills to find the phone number, call and cross check what I had done. I would suggest that as trip time approaches, an email from you telling me what I had done and that I WAS insured with you would have been VERY HELPFUL! Even two or three reminders asking if I had any questions or concerns like 3 months in advance, two months before and then a week before.
Charlotte B. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
Did not use insurance but still very happy with service and price. Will use again
Liam K. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
Fast, fair, & helpful. Far exceeded reasonable expectations.
11John G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Silver
Fortunately we were able to go on our trip so we did not need to use the plan. I’m assuming coverage would have been complete
Stephanie G. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Silver
Filing the claim was a bit of a hassle but, otherwise claim handled okay.
Anne T. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
My husband and I planned a fabulous cruise that was to leave from Lisbon Portugal and end in Amsterdam with a hotel stay there for 4 nights. As we always do at the senior stage of life, we purchased insurance from "insuremytrip". I love that I can compare different plans for coverage & cost to help make a decision. We also chose the "cancel for any reason" addition to the policy. This is the first time I have ever had to make a claim on insurance, but we decided to cancel just before the final payment came due and I submitted a claim. Within about a month, we had a check for the 75% maximum reimbursement based on the terms of the plan. We were very satisfied!
Barbara G. would
recommend this plan to a friend or relative.
The trip included a
cruise
AXA Assistance USA
Gold
Thankfully, I had no reason to use the plan while in Europe, and this complete coverage gave me great peace of mind as we traveled.
Patricia G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
AXA Assistance USA
Silver
All questions we had were answered within 24 hours to our satisfaction. Thanks!
KLAUS K. would
recommend this plan to a friend or relative.