Travel Insurance Reviews Crum & Forster - Travel Insured International
Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.
Learn more about Crum & Forster - Travel Insured International.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
Our travel agency Cox and Kings went bankrupt prior to our trip and most of the money we paid for the trip was lost. Upon contacting C&F I was informed that although we had their "Deluxe" plan, if I would turn to page 52 of (roughly) 97 of their policy I would see that they don't cover bankruptcy of travel agencies. Well, isn't this a major reason we all buy travel insurance, to cover the problems which do occur? We had to pay for the trip twice...
On the other hand when we got delayed due to bad weather, their emergency travel services did help out with rescheduling flights. (We had no travel agency to turn to). Otherwise I would have rated them a one, as I was really angry about the weasel clauses in their contract. I suppose all contracts have exceptions, it is just that in the up front disclosure about what is covered, they should also have a list of what isn't covered so you can know what you are actually purchasing.
On the other hand when we got delayed due to bad weather, their emergency travel services did help out with rescheduling flights. (We had no travel agency to turn to). Otherwise I would have rated them a one, as I was really angry about the weasel clauses in their contract. I suppose all contracts have exceptions, it is just that in the up front disclosure about what is covered, they should also have a list of what isn't covered so you can know what you are actually purchasing.
Jeffrey W. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
always happy when i have no reason to file a claim !
David J. would
recommend this plan to a friend or relative.
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
I didn't need to use this plan but was happy to have the coverage I wanted at a good price. I hope I never need to enact my travel insurance coverage but will continue to purchase trip insurance in the event of something unanticipated happening. I hope whatever might happen will be covered.
Linda M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector Lite
We were able to enjoy our cruise knowing we had insurance covering issues from luggage to health. It was definitely money well spent. Thanks. Our luggage didn't arrive until an hour before leaving port due to a room change. While we were stressed about it, we knew any delay or missing luggage would have been insured by this policy.
Jay M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
My greatest loss was my glasses ($600) and not covered.
Beverly Ann O. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector Lite
I didn't use the coverage so it was successful in warding off mayhem.
JAMES F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
I realized why it is rated so high. If you read the reviews, most of the people did not have to use the coverage. I would not recommend this insurance and will not ever use it again. Please look elsewhere and save yourself time and stress. I researched and choose this company because it is rated high (by those who don't file a claim). If you look at those who do file a claim, it is not rated well at all. My camera damage situation did not fit into the boxes they wanted it to so the forms and processes did not work with my situation. Because I did not report the damage to my camera to anyone (since it wasn't the airline, hotel or trip operator's fault) they will not pay my claim or honor the insurance I purchased even though my camera is no longer usable and it occurred during my "covered" trip. I filled out all the paperwork, provided pictures and offered additional information but now they have gone silent. I returned from my trip in early November, it is now January. I am going in another direction to get my camera taken care of. The customer service, if you can call it that, is hard to access and lots of time waiting on the phone. I have other companies that I have used in the past that I will go back to. I do not recommend this insurance coverage.
Amy D. would not
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
-
Mike
Thank you for your feedback. We have received the following response from your travel insurance provider, C+F Travel Insured International:
"We are sorry for the disappointing situation that has occurred. Your Claims Analyst will be contacting you to further discuss your claim. Thank you for your patience, we apologize for the inconvenience."Jan 09,2020 -
AmyD
I am pleased to say that the company reached out to me to make things right with regard to my claim. I will have a satisfactory resolution to my issue. I appreciate the response and willingness to move things forward in a positive direction.Jan 09,2020
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
Didn't need to use it, but glad it was there.
Kelly J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
Fortunately, we did not need the services offered. We completed our trip safely.
Robert R. would
recommend this plan to a friend or relative.
The trip included a
tour
C&F Travel Insured International
Worldwide Trip Protector
Filed claims for delayed baggage, missed connections and a medical expense. It took over two months, multiple emails and phone calls to get my claims processed. The time between emailing information, the company reviewing it and responding was around 3 weeks. Since additional information was required after my initial submission the process was delayed further. This company required more details (i.e. copies of credit card statements in addition to receipts to substantiate cots incurred) than either the airlines or travel insurance companies I've worked with iin the past. They did finally pay for all the costs I incurred that were covered.
I would not use this company again.
I would not use this company again.
HARRY S. would not
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Mike
Thank you for your feedback. We have received the following response from your provider C+F Travel Insured International:
"We apologize for any frustrations during the claims process. Our goal is to provide the best possible customers service to each and every one of our travelers. We will pass on your feedback to help better our service going forward. Thank you!"Dec 16,2019
C&F Travel Insured along with most travel insurance providers do not consider the bankruptcy of a travel agent as covered under Financial Default.
As you stated in your review, all policies have exceptions which is why we make every effort to provide you with each plan's terms and conditions by attaching a copy of the certificate to each quote.
InsureMyTrip is also often 7 days a week to assist our customers with quoting and purchasing a policy.