Travel Insurance Reviews Crum & Forster - Travel Insured International
Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.
Learn more about Crum & Forster - Travel Insured International.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
This plan was cancelled, and I was issued a voucher. Using the voucher has been a complicated nightmare. Insuring a new upcoming trip with the voucher has required multiple calls and emails with both C&F and Insuremytrip. The agents are polite but unable to explain why some changes (dates) are handled by the insurer and others (amount of coverage) are handled by the broker. One call or one submission of the form should have covered all issues. This change isn't rocket science. It is no wonder travel insurers are so backed up with claims when they make the simple application of a voucher a bureaucratic paperwork nightmare. And why do they need detailed documentation from new travel suppliers to apply the voucher? This isn't required for an initial purchase after all. Very disappointed in the process, but I do appreciate the kind and supportive agents at inuremytrip who did try to help.
James A. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
About 10 days before my cruise, my mother (not traveling with me) had a medical incident and I was told she had days to live. I immediately canceled my cruise. Had I waited until she passed, there would have been less paperwork, but I knew I wasn't going, and she did eventually pass before the cruise. I opened a claim and then submitted all of the paperwork, including doctors notes, since she was still alive at the time of the cancellation. There is a lot of paperwork to prove payment, cancellation, loss of funds, medical reports, etc. It is a bit much, and some of it is confusing, but they are helpful over the phone. In less than one week, I was notified that my claim was approved. A great company and a great response. I will be buying from them in the future.
Jill N. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
I did not have to use it, but was happy I had it!!
Troy B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
Easy to find the right plan for our needs and the price was more than reasonable
Steven M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
I submitted a claim for a visit to the medical unit by phone and was told I would get an email with instructions and was given a claim number. I waited about 2 weeks and never received an email. I tried calling back customer service 4 to 5 times over the next week waiting on hold for hours. Finally I reached an agent after hours on wait and gave her the claim number. She said no such number existed in their system. She was very polite and said she would take the information again and file a new claim. She waited on the phone while I checked to see if the email she sent me came through and gave me her direct number if I had a problem. I submitted all of the necessary paperwork the following day. I received a check 4 months later the day I was leaving for another cruise that I had insured through a different company.
Paula A. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
The five-month claim processing time of C&F Travel Insured is worse than poor. It is deceptive and frustrating and designed to make the traveler give up in abject despair. Before purchasing, please read the reviews from people who actually filed claims. They speak to the poor service.
I did not give up, and my claim was settled after five months. Five months following submission of the claim form that they sent, a cover page listing each expense that I created for them, and a receipt for every single expense that I prepared as a PDF.
I filed on June 15 and was approved for payment of the claim on November 16. I am writing this review with facts so other travelers will beware.
I contacted C&F Travel Insured many times. Each of their representatives was courteous and polite. In August a representative “escalated” the claim for me. That had zero effect. No one could tell me when it would be reviewed. In October, I was told that the form they gave me in June was for trip interruption and I needed a trip delay form. Remember they had my documents and explanation since June 15.
I completed the form immediately in October and it was approved November 16. The terms of the insurance coverage were fine, but the five-month length of the claim process was inexcusable. What’s the point of insurance if a traveler cannot get paid?
I did not give up, and my claim was settled after five months. Five months following submission of the claim form that they sent, a cover page listing each expense that I created for them, and a receipt for every single expense that I prepared as a PDF.
I filed on June 15 and was approved for payment of the claim on November 16. I am writing this review with facts so other travelers will beware.
I contacted C&F Travel Insured many times. Each of their representatives was courteous and polite. In August a representative “escalated” the claim for me. That had zero effect. No one could tell me when it would be reviewed. In October, I was told that the form they gave me in June was for trip interruption and I needed a trip delay form. Remember they had my documents and explanation since June 15.
I completed the form immediately in October and it was approved November 16. The terms of the insurance coverage were fine, but the five-month length of the claim process was inexcusable. What’s the point of insurance if a traveler cannot get paid?
Janet B. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
It was nice to know we always had someone to call if something went wrong while traveling. The coverage was important to us. Thank you!
Charles G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
Too expensive.
Ravindra G. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
I have purchased a Travel Insured International plan for every big trip for the past several years but I’ve never had to file a claim. However with this latest trip, the airline canceled our flight home and couldn’t get us on another flight until two days later. The airline said they had so many people affected that they were not able to provide hotel or food vouchers. My wife and I were left with huge out of pocket expenses. I called the Travel Insured assistance line from the airport and told them what was happening. They looked up my plan, confirmed I’d be covered, and told me exactly what documentation they’d need from the airline and how to file a claim when I got home. When I got home I filed a claim online and submitted receipts for transportation, hotel, and meals during the time we were stuck. It took a few days to hear back and then I got an email saying it was approved and asking me to input my banking information for the electronic transfer. One day later, I had the full amount of the claim deposited into my account. Additionally, I’d like to say that everyone I spoke to on the phone was kind, friendly, helpful, and provided me all the info I needed to ensure a successful claim. Based on my experience, I will continue to use Travel Insured International for my future trips.
Ethan R. would
recommend this plan to a friend or relative.
12 of
13 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
Good coverage
Friendly help
Nice people
Friendly help
Nice people
Mary M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful