Travel Insurance Reviews Crum & Forster - Travel Insured International
Founded in 1994 and based in Connecticut, Crum & Forster - Travel Insured International focuses exclusively on travel insurance and provides the most useful types of coverage and the most specialized level of service. Crum & Forster - Travel Insured International is committed to providing dependable coverage, great value, and end-to-end satisfaction.
Learn more about Crum & Forster - Travel Insured International.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
We don't have any major medical issues but decided to purchase insurance just in case. We didn't need to use the insurance on the trip but it was a relief knowing it was there if we needed it. Will use again in the future since the price was good.
Peggy H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
The coverage was what I was looking for on my trip. I had peace of mind and could focus on enjoying my trip knowing that I had the financial backing of my insurance plan in case an unwanted event should occur. I recommended this plan to a friend that was going on a similar cruise as I was and they were happy with the coverage as well.
Arturo V. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
So-called emergency service was useless in obtaining needed medication.
Leland F. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
Not sure of the value of the policy since we did not have to use it.
Scott Z. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
This plan was cancelled, and I was issued a voucher. Using the voucher has been a complicated nightmare. Insuring a new upcoming trip with the voucher has required multiple calls and emails with both C&F and Insuremytrip. The agents are polite but unable to explain why some changes (dates) are handled by the insurer and others (amount of coverage) are handled by the broker. One call or one submission of the form should have covered all issues. This change isn't rocket science. It is no wonder travel insurers are so backed up with claims when they make the simple application of a voucher a bureaucratic paperwork nightmare. And why do they need detailed documentation from new travel suppliers to apply the voucher? This isn't required for an initial purchase after all. Very disappointed in the process, but I do appreciate the kind and supportive agents at inuremytrip who did try to help.
James A. would not
recommend this plan to a friend or relative.
5 of
6 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector Plus
About 10 days before my cruise, my mother (not traveling with me) had a medical incident and I was told she had days to live. I immediately canceled my cruise. Had I waited until she passed, there would have been less paperwork, but I knew I wasn't going, and she did eventually pass before the cruise. I opened a claim and then submitted all of the paperwork, including doctors notes, since she was still alive at the time of the cancellation. There is a lot of paperwork to prove payment, cancellation, loss of funds, medical reports, etc. It is a bit much, and some of it is confusing, but they are helpful over the phone. In less than one week, I was notified that my claim was approved. A great company and a great response. I will be buying from them in the future.
Jill N. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
I did not have to use it, but was happy I had it!!
Troy B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
Easy to find the right plan for our needs and the price was more than reasonable
Steven M. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
I submitted a claim for a visit to the medical unit by phone and was told I would get an email with instructions and was given a claim number. I waited about 2 weeks and never received an email. I tried calling back customer service 4 to 5 times over the next week waiting on hold for hours. Finally I reached an agent after hours on wait and gave her the claim number. She said no such number existed in their system. She was very polite and said she would take the information again and file a new claim. She waited on the phone while I checked to see if the email she sent me came through and gave me her direct number if I had a problem. I submitted all of the necessary paperwork the following day. I received a check 4 months later the day I was leaving for another cruise that I had insured through a different company.
Paula A. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
cruise
tour
C&F Travel Insured International
Worldwide Trip Protector
The five-month claim processing time of C&F Travel Insured is worse than poor. It is deceptive and frustrating and designed to make the traveler give up in abject despair. Before purchasing, please read the reviews from people who actually filed claims. They speak to the poor service.
I did not give up, and my claim was settled after five months. Five months following submission of the claim form that they sent, a cover page listing each expense that I created for them, and a receipt for every single expense that I prepared as a PDF.
I filed on June 15 and was approved for payment of the claim on November 16. I am writing this review with facts so other travelers will beware.
I contacted C&F Travel Insured many times. Each of their representatives was courteous and polite. In August a representative “escalated” the claim for me. That had zero effect. No one could tell me when it would be reviewed. In October, I was told that the form they gave me in June was for trip interruption and I needed a trip delay form. Remember they had my documents and explanation since June 15.
I completed the form immediately in October and it was approved November 16. The terms of the insurance coverage were fine, but the five-month length of the claim process was inexcusable. What’s the point of insurance if a traveler cannot get paid?
I did not give up, and my claim was settled after five months. Five months following submission of the claim form that they sent, a cover page listing each expense that I created for them, and a receipt for every single expense that I prepared as a PDF.
I filed on June 15 and was approved for payment of the claim on November 16. I am writing this review with facts so other travelers will beware.
I contacted C&F Travel Insured many times. Each of their representatives was courteous and polite. In August a representative “escalated” the claim for me. That had zero effect. No one could tell me when it would be reviewed. In October, I was told that the form they gave me in June was for trip interruption and I needed a trip delay form. Remember they had my documents and explanation since June 15.
I completed the form immediately in October and it was approved November 16. The terms of the insurance coverage were fine, but the five-month length of the claim process was inexcusable. What’s the point of insurance if a traveler cannot get paid?
Janet B. would not
recommend this plan to a friend or relative.
3 of
3 people found this review helpful