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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Croatia and taken a cruise rated Generali Global Assistance
4.44 out of 5
35
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Standard
Was very pleased we didn't have a reason to file a claim. The process of securing trip insurance was easy and, in my opinion, affordable. I did have to make a last-minute change to our coverage and that process was also very easy.
Catherine C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We're grateful for your support and for your choosing us!
    Oct 23,2024
The trip included a
cruise
tour
Generali Global Assistance Standard
Thankfully, we did not need to use it, but it was nice knowing we had coverage
Donald S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    Thank you for your feedback! It's wonderful to hear we were able to meet your expectations.
    Oct 01,2024
The trip included a
cruise
tour
Generali Global Assistance Standard
agent i spoke with was very rude and not helpful.
Karen S. would not recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    At Generali Travel Insurance, we take customer service very seriously. We will review your case and work with the representative to improve. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We strive to provide a fair; equitable and timely claims process for all customers, but some cases can take longer to resolve and supporting documentation is typically required in order for the policy to provide coverage for cancellations. We appreciate your feedback and your business.

    Sep 18,2024
The trip included a
cruise
tour
Generali Global Assistance Preferred
It was an easy process to obtain a price to insure my trip. I had another quote to compare against. It was very easy to complete my purchase over the phone and get my questions answered as we went along. I was satisfied with my purchase and my coverage.
Leroy A. would recommend this plan to a friend or relative.
1 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Samantha Fourez
    Generali Global Assistance
    Photo
    We are grateful for your review. Thanks so much for sharing your experience and choosing to #TravelSmarter.
    May 22,2024
The trip included a
cruise
tour
Generali Global Assistance Standard
I needed insurance to guarantee repatriation in case of sickness or injury. Generali provided this for reasonable cost.
Thomas N. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Just the peace of mind knowing should something occur there was someone there to take care of a situation.
Jacqueline s. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
It was the best price for the coverage I wanted. Fortunately I did not need to use it
MARGARET K. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
One of the participants in our group fell face forward while walking to one of our destinations. She was seen at a walk-in clinic and fortunately no major injuries were found. Although her facial injuries were evident and she was "shaken up" for a couple of days, she decided to continue with the trip. However, that experience brought home the need to have insurance.
Kathleen S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Carol
    Photo
    Thank you for your 5 star review for the Generali Preferred plan. Many of our customers tell us that witnessing a sickness or injury during a trip reminds them that there is a real need for travel insurance.

    Please keep in mind that if you did have an emergency, you would have called Generali as soon as reasonably possible! Your policy includes claims and 24-hour assistance phone numbers for both inside and outside of the United States, ensuring that you can get in touch with Generali at any time. Of course, if you're in a dire medical emergency you would want to seek care immediately and worry about contacting Generali once you're stable.

    However, you will need to know what documentation will be most important for you to secure before returning home. We cannot stress enough that you should save your receipts and proof of expenses so that you can be accurately reimbursed, whether it be costs due to a delay of travel for hotel or meal, or medical records for emergency treatment received. This is especially important for medical care received overseas, since it can be incredibly difficult to get this paperwork once you have returned home.
    May 31,2019
The trip included a
cruise
tour
Generali Global Assistance Standard
Reasonably priced compared to plans offered by cruise line. Efficient, easy to follow on line instructions.
Patsy C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Made this purchase with the hope that it wouldn't be needed. Thankfully, we were blessed with not needing to use our trip insurance!
Bruce Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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