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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Russia rated Generali Global Assistance
4.58 out of 5
82
ratings and reviews
100%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
Very reasonable and fair, this is the second time we used this insurance and we will always recommend it to our family and friends. Filing a claim was resolved fairly and reasonably with solution given upon presentation of all required documentation.
Rodolfo R. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Give us a peace of mind.
May J. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I had no problems and didn't need to file any claims. That's good!
Howard W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I had a concern because the trip was supposed to end on 6/27/14. The trip operator made such a mess of the airline reservations that I didn't arrive home until 6/28/14, one day after my policy expired since I purchased it for the stated duration of the trip. Perhaps you could advise clients to add one day beyond the stated end of trip to their policy period so coverage would continue if they don't actually get home on the end of trip date.
Nancy B. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. It is imperative to use the confirmed travel dates on the purchase application because it is a formal document. All coverages under the plan will be extended if your entire Covered Trip is covered by the plan and your return is delayed by unavoidable circumstances beyond your control.
    If coverage is extended for the above reasons, coverage will end on the earlier of the date you reach your originally scheduled return destination or seven (7) days after the scheduled Return Date.
    Jul 01,2014
The trip included a
cruise
tour
Generali Global Assistance Standard
The best insurance is the insurance that doesn't have to be used!
Arlynne L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Fortunately, I had no trouble during my trip and never used the plan, so my rating is purely theoretical and not based on real experience.
Esther S. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Thank God for a safe and memorable cruise trip my daughter and I took. Knowing we have CSA Travel Protection Custom plan
gave us peace of mind from beginning to end. Coverage is good and the price is even better.
Teresita M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
No claim filed so don't know if protection works or not.
Fred M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Didn't have to file so can't evaluate service. Wold probably buy for next trip based on reviews and what I received.
Steven M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Since I didn't have to file a claim, I don't know how easy or difficult that would have been. I was just happy to know I had coverage "just in case".
Lois C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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