Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
I had to replace my wife with my son prior to the trip. While it was somewhat tedious, I was able to remove my wife from our policy and take out a new policy for my son. The net cost was lower due to the reduction in age. The rep at the company was very helpful.
David S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
My wife fell and injured herself on the way to the airport for our trip. She needed to be hospitalized and so we were unable to make the trip. The injury was covered under the plan and we were eventually paid. To get paid, we had to get doctor's reports and validation of rentals paid directly from the owner of the property even though I had paperwork indicating that the payments I had made were non-refundable. We did get reimbursed, but it took a while. We were glad we had taken out the policy.
Peter T. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
This was the most reasonably priced plan I could find. Luckily we didn't need to use this, but it was nice to know that we were covered while walking in Portugal.
Phyllis M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Trying to find phone number R info on how to insure my next trip
Judy W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
5+ stars on the reasonable cost for coverage provided. Had to make a change to our policy before we left on vacation and customer service was very prompt in making the changes with no hassles.
leslie p. would
recommend this plan to a friend or relative.
-
LeslieP
My apologies, the "satisfaction" category should have been 5 starsMay 29,2018
The trip included a
cruise
Generali Global Assistance
Premium
Should be less expensive.
Burton S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
We had to cancel our trip to Hawaii due to medical issues, after purchasing non-refundable resort and air costs.
Thankfully, both the resort and Delta happily rescheduled our trip to later this year with no penalty; when we contacted Genrali to move our trip insurance to the new date, we were informed the price would now be $600, twice the original cost.
Customer service gave us the option to cancel the trip insurance through a process they call "exceptions," in which they will refund the original cost if provided evidence that the trip had been rescheduled with no penalties. I sent all documentation, including emails from the resort and changed plane reservations that clearly showed no penalty fee charged. Not good enough for Generali.
I guess I should have just filed a claim for the $5,000 trip cost, instead of trying to be the "good guy" and change the reservations to a time when we can travel. This is why we can't have nice things.
Live and learn. Would never buy trip insurance through this company again.
Thankfully, both the resort and Delta happily rescheduled our trip to later this year with no penalty; when we contacted Genrali to move our trip insurance to the new date, we were informed the price would now be $600, twice the original cost.
Customer service gave us the option to cancel the trip insurance through a process they call "exceptions," in which they will refund the original cost if provided evidence that the trip had been rescheduled with no penalties. I sent all documentation, including emails from the resort and changed plane reservations that clearly showed no penalty fee charged. Not good enough for Generali.
I guess I should have just filed a claim for the $5,000 trip cost, instead of trying to be the "good guy" and change the reservations to a time when we can travel. This is why we can't have nice things.
Live and learn. Would never buy trip insurance through this company again.
Jill G. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Mercifully I did not have to use the plan but I felt comfortable with the coverage if it was needed
James M. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I am an 84 year old male, I was satisfied with your coverage, however , for a domestic flight and organized tour of NY, I was not pleased with the price for this coverage. I did check other insurance companies and found that you were comparatively
not out of line.
not out of line.
Norman L. would
recommend this plan to a friend or relative.
-
Carol
Thank you for taking the time to submit your comments.
Comprehensive policy premiums are calculated based on the age of the traveler, trip cost and length of trip. However, our website offers you the opportunity to quote and compare plans prior to purchasing which helps you to find the most economically priced plan without sacrificing coverage.
Please keep in mind that you may always call us for assistance. InsureMyTrip is available weekdays 7:00 AM to midnight ET and weekends 9:00 AM to 9:00 PM at (800)487-4722.May 18,2018
Generali Global Assistance
Standard
Provided the necessary security in the event that the trip was adversely affected in some way.
Gary H. would
recommend this plan to a friend or relative.