Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Premium
We did not need to use this trip insurance but have had to do so at various times in the past. For any trip that involves substantial cost, my wife and I always purchase trip insurance.
Carl Y. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
We did not have any reason to file a claim. But, several years ago we had to cancel a trip due to medical emergency. The claim was simple to file and paid quickly. I trust this company.
Barbara N. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
We planned a trip through Allegiant and bought travel insurance through their package. Once I read through the insurance coverage, I realized there was no refund if we had to cancel the trip, just a voucher with a time limit for redemption. We bought the package 6 months in advance. Because of our age (late 60s and early 70s) I cancelled the travel package. Then rebought the travel package without travel insurance and went shopping for our own coverage. General Global was our choice because of the coverage and price. Happily, we did not need to file a claim.
Linda W. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
No issues with the trip so did not need to make a claim
Elaine H. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
I used CSA on a previous trip. I was hospitalized for a week in Venice, Italy. They performed remarkably well, aiding me at every step in postponing flights, arranging transport back to the USA, etc. Could not have asked for better. Needless to say, I use them each time, now.
Richard S. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Generali Global Assistance
Standard
Always have used your website. All the insurance companies, albeit one, seem to be easy to work with.
caroline m. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Good
Robert R. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
I did not have to use this plan, but reading the fine print it lacks some of the other basic coverage that other similar plans had. Either way, it's a good value for the price. Just make sure you read the fine print!
Ian H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
This company is impossible to reach by anyone trying to find out the status of their claim. My claim was received by them on 9/25/17. In mid-October I called twice to check on the status of my claim, left my number for a promised callback and never received one. I sent three e-mails with no response until I finally received one back on 10/26 saying my claim (with a claim number provided) had been received (one month after it was), stating high claim volume. I checked by e-mail about my claim status once again on 11/9. On 11/15 I finally received an e-mail that CSA would pay my full claim. I received a check on 11/24, two months after they received my claim. Once one has a claim number, there should be a system whereby one could check the claim status online. It was very frustrating not to have any information regarding my claim and to have such difficulty contacting CSA.
Nancy S. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
I paid for the insurance twice because the first time my trip was cancelled due to the hurricanes and I had to reschedule. This time we took the trip but did not make a claim.
Millie T. would
recommend this plan to a friend or relative.
In the future, you may want to call customer care at InsureMyTrip to ask us to assign an advocate to follow up on your claim.