Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Premium
Very fast claim service. Highly recommend
Michael Z. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Just a piece of mind
Binhduc H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
It's hard to review when you didn't have to use it but at the same time I am glad we didnt. It is good to feel like you are protected while traveling.
Gregory F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Premium
It is difficult to judge since I didn't file a claim, but I was happy with the cost and coverage.
Kathryn H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Considering we did not need to file a claim I can only speak to the ease of purchasing the insurance. It was not difficult and we record immediate confirmation and info via email.
Patricia F. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
Generali Global Assistance
Standard
Some family members an I had a trip planned and insured the flight portion through CSA. Unfortunately, I broke my
foot a couple of weeks before departure and we had to cancel our plans. I contacted CSA, filled out all the paperwork and we received a refund on the "change fee" for the airline, with the choice to use the remainder of our cost as credit against another flight or receive a full refund. The CSA personnel I talked to were professional and helpful in answering my questions. I would not hesitate to use CSA again to cover non-refundable air fare.
foot a couple of weeks before departure and we had to cancel our plans. I contacted CSA, filled out all the paperwork and we received a refund on the "change fee" for the airline, with the choice to use the remainder of our cost as credit against another flight or receive a full refund. The CSA personnel I talked to were professional and helpful in answering my questions. I would not hesitate to use CSA again to cover non-refundable air fare.
Susan M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Affordable!
Milton L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
This was the first time we'd ever had to file a claim. My husband's father died just before our trip. CSA was responsive, quick, and we got everything refunded that we claimed without hassle. Great service!!
Eleanor C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
Don't leave on a trip without it.
Paul R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
my wife suffers from depression. she has been fine for quite awhile but she recently suffered a setback after our trip was planned. we had to cancel,our claim was denied because they do not cover psych problems!. I guess now they can pick and choose illnesses as they see fit. depression is an ILLNESS, so they discriminate!
Adolph B. would not
recommend this plan to a friend or relative.
1 of
3 people found this review helpful
The CSA Travel Protection Custom plan does not cover claims related to: mental, nervous, or psychological disorders of you or your Traveling Companion. This exclusion is a standard exclusion in most, if not all travel insurance plans. In the future, please consider calling us prior to purchase to discuss the plan exclusions. We strongly recommend customers read the terms and conditions of the policy within the review period to determine if the policy fits your needs. If the policy does not fit your needs, it can be cancelled within the review period for a refund of premium. Please call us at 800-487-4722 if you have any questions or concerns.