Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
The airline I booked my flights with began changing flight times a few weeks before my departure. They must have changed one or more of my six connecting flights, to and from my destination daily. At some points it was obvious I would not have enough time to get to the connecting flight gate. I thought the trip would be over before it started. Luckily I had bought insurance soon after booking the flight. As luck would have it the final flight times made it possible to make every connection and the trip went as planned. A little assurance for the unexpected helped stop a lot of panic and disappointment.
Bradley G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha FourezGenerali Global Assistance
Thanks for sharing your feedback with us. We're sorry to hear about your travel woes, but happy you were able to make all of your flights and enjoy your trip!Apr 02,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
Price was a little spendy for 6 days. Try to do better.
Thanks
Doug
Thanks
Doug
Douglas O. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Your feedback is valued by our team. Thank you, Doug, for your review.Apr 02,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We did not file a claim on this policy, so have no idea how well or poorly the company might have followed through. We were glad to have it in place while we were traveling though.
Daniel C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
Thanks so much for sharing your experience and choosing to #TravelSmarter.Apr 02,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Thankfully, we didn't need to use our insurance but worth every penny for Peace of Mind.
RICARDO A. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Thanks for your business and your review. We are glad that you enjoyed your trip!Apr 02,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
This was our third Generali insured trip and we are very happy to continue. The coverage is comprehensive and reassuring. the price is reasonable though relatively high, and the on line access and information are great.
randall m. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Samantha Fourez
Generali Global Assistance
Thanks for your loyalty. We hope you enjoy your travels!Apr 02,2024
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We didn't need the insurance, but we had the coverage, just in case. I'd hope that if we needed it, it wouldn't have been hard to get help.
Sherri L. would
recommend this plan to a friend or relative.
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Samantha Fourez
Generali Global Assistance
Rest assured, at Generali Global Assistance, we have a dedicated customer service team who can help you understand all the covered events in your Plan next time you travel! Thank you for your review.Apr 02,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
no problem this time but last time lost luggage they came thru
Gary K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Preferred
We did not have to use the coverage, we were lucky all went good with our trip; however, it was a good feeling knowing I had coverage if something did go bad.
Cira G. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Buyer beware of the waiting period for this travel insurance. We purchased this policy on a Sunday for a trip starting in 6 days on the upcoming Saturday. We found out on Monday morning that a family member passed away on Sunday night so we proceeded to cancel our plan tickets, tours, etc to mourn, spend time with our family, and prepare for the funeral. I filed a claim for reimbursement of non-refundable fees like our plane ticket, museum tickets, etc. We just found out that our claim was denied since the policy did not start until 12:01 AM the next day. Our family member passed away at 11:58 PM on Sunday (3 minutes before the policy was in effect on Monday). Be aware that you will not be covered until the waiting period is over, even when faced with a tragic circumstance like the passing of a family member.
Edward Y. would not
recommend this plan to a friend or relative.
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Angie
We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations, Edward. We take customer service and the claims review process very seriously. We want our customers to understand the coverage details of our plans and cannot stress enough that it is important to review these details via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. To further ensure customer satisfaction, we also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. While the Trip Cancellation coverage included in the plan you purchased can typically provide coverage if you are forced to cancel your trip due to the unforeseen sickness or injury of yourself, a traveling companion or family member, your coverage must be in place before the sickness first commences or takes an unforeseen worsening in order for the plan to provide coverage. If you have any additional questions or concerns, please reach out to us at the number or email provided above.
Mar 27,2024
The trip included a
cruise
tour
Generali Global Assistance
Standard
I needed to make a change in the dates of coverage, as we left a day earlier than originally planned. I submitted the change form about a week before my departure. I received a phone call several days later, which I was unavailable to answer at the time. I called the person back at the number she provided and left numerous messages for her to get back to me, which she never did. Finally in desperation, I called the number for claims because we were leaving the next day and reached someone who was able to make the change and process the additional payment required. This is the first company that charged me extra for an additional day, and their communication was very poor when I needed to reach them. I don’t plan to use this company again.
David W. would not
recommend this plan to a friend or relative.
1 of
2 people found this review helpful