Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Had all documentation including costs, penalties, and refunds. However, form from Royal Caribbean did not comply with their rules that it must say "cancellation" and it was difficult to get that information from cruise line. As a result, there was a 2 month delay between time submitted and check received.
Kathleen B. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Premium
Most of the time this is the best bang for the buck.
Bonita C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Generali insisted that we could not receive reimbursement after cancellation due to a medical condition. The condition was a sudden increase in falls while walking that occurred around the beginning of May , end of April. The treatment needed was purchase and use of a cane, prescribed by a physical therapist. Doctor visit was not necessary, although we did follow up later with the doctor, after cancelling the trip. I consider the refusal of coverage to have been borderline fraudulent.
Leslie F G. would not
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
The plan fit my needs but didn’t need to file a claim
Vincent B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
It’s hard to rate travel insure when there was no need to file a claim. My only ratings can be based on cost and coverage comparisons with other companies offerings.
Guy R. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Luckily I had no reason to file a claim, as my 15-day trip went smoothly, so I have no experience in having any issues or losses addressed by Insuremytrip. The online application process was quick and easy, and the price was reasonable, so I will likely use this company again.
Roberto M. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
I was surprised how quickly I received payment after filing a claim; which was met in full.
Unusually impressive.
Unusually impressive.
Colin R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We bought the plan due to the risk of contracting COVID and having to shorten or not participate in the Netherlands Bike Barge trip. The Barge company. had a strict covid testing protocol. My wife contracted nonsystematic covid (determined by rapid test) near the end of the 13 night trip and we had to leave the barge one day and two nights early. Missing the final day and night of activities we had to find Hotel accommodations and rent a car for an additional two days at considerable expense. We would have qualified for filing a claim except for the requirement to obtain a PCR test. We attempted to schedule the test in Amsterdam and the Barge management confirmed the extreme difficulties in finding and scheduling the test. As a result the insurance had no real value as in our circumstance.
Alvin E. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Angie
Thank you for your feedback, Alvin. We're sorry to hear about the circumstances surrounding your circumstances and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please visit https://www.generalitravelinsurance.com/position-statements/coronavirus.htmlAug 28,2023
The trip included a
cruise
Generali Global Assistance
Standard
Didn’t need it but liked the security for having it.
I will never leave home without it.
I will never leave home without it.
JOSEPH F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Trip insurance gives peace of mine
vicci b. would
recommend this plan to a friend or relative.