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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have taken a cruise rated Generali Global Assistance
4.60 out of 5
6,076
ratings and reviews
97%
recommended
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Cruise
Filed claim
The trip included a
cruise
Generali Global Assistance Standard
Thank goodness we did not need to utilize this insurance plan. But it is a great peace of mind purchase.
Judy Y. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Fortunately, we did not need to use the insurance.
Gregory P. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
WE were ill on our trip - covid - tried to access our Interruption coverage to stay few extra days but found thru many many calls that we needed a qualified test.

WELL THIS IS WHERE BARRIER IS - GETTING QUALIFED TEST IN Canada and foreign countries is just not available any longer as out of "pandemic" times it seems.
Believe me- i tried it all and am a RN so know who to call. Hospitals, hotel, pharmacies, more hospitals - most spoke only French - to no AVAIL.

Thank goodness we had enough of home meds and could stay extra to clear isolation days and not be communicable any longer so that was good as didnt want to make others sick.

THIS IS A PROB and I will be tellling everyine I know about travel insurance BARRIERS.

WE pay premium in earnest- and should not be this hard to obtain our coverage.

I am so dissapointed as have used Insure my Trip for years. and many travel trips.

TY for listening
diane s. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Thank you for your feedback, Diane. At Generali Global Assistance, we pride ourselves on providing the support that is crucial for happy and safe travel, backed by Generali, one of the largest insurance companies in the world. We’re sorry to hear about the circumstances surrounding your trip interruption and for not meeting your expectations. We take customer service and the claims review process very seriously. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have any additional questions about these plans, please reach out to us at (800) 348-9505 or visit COVID-19 Travel Insurance Guide and FAQs (generalitravelinsurance.com)

    Aug 14,2023
The trip included a
cruise
Generali Global Assistance Standard
I had no need to file a claim, however I did lose my phone in Barcelona on second day and was unable to contact Verizon because they required 2 step verification. They wanted to send number to my LOST PHONE. There was no option, to way to get to a human. Got home, got new phone and had to pay. I made a police report in Barcelona, but I don't think this travel insurance covers ky deductible for replacement phone. I am glad to have insurance and not need it for other part of the trip.
Kenneth C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Didn't have to use the insurance but the coverage seemed good and gave peace of mind. Still, pretty expensive.
Thomas B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Felt reassured to have the coverage.
Louise M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
I submitted the required documents and months later they asked for more information including wanting a statement from the physician in Peru who speaks no English . I called customer service and was treated with a very rude response. I don’t know why they are making this so difficult. My claim was for less than $400 and I received an email today stating that the claim is closed. Why? This seems like fraud.

I have used other companies on Insure My Trip and was extremely satisfied. There’s no way I can recommend this company. Regrettably I have them insuring my upcoming trip on a cruise. I will see if I can change to another company. Absolutely horrible experience!
Michael K. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Hello Michael. Thank you for your feedback. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been finalized and you should have received an email to your address on file. Please feel free to reach out to us at 800-348-9505 or via email at [email protected] with any additional questions or concerns.

    Jun 30,2023
The trip included a
cruise
Generali Global Assistance Standard
I sent in my claim for about $3,000 since we had to end our trip early due to a medical emergency. The claim was handled promptly and I received my full check within a few weeks. Very pleased.
Mark G. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Very please with whole process to get the insurance.
John C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
Since I did not use the plan, (thankfullly) I am unable to determine if it was completely satisfactory.
Deborah B. would not recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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