Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
This was my first trip abroad and I had a lot of concerns. The policy gave me peace of mind and allowed me to enjoy my trip.
Janice L. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Having the coverage for a reasonable price gave us peace of mind for us to enjoy our trip.
Sheila G. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I will suggest the insurance, and appreciate the option of cancelling for a medical emergency.
Suzann M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I purchased this plan because it actually was the cheapest for the amount of coverage. I would like to see this company offer a percent of purchase price return if no claims are made. I know profits are made for no claims, but a reward would certainly encourage seniors to travel more and to use this company over and over. People in my group discussed the high cost of travel insurance as a reason to no longer take expensive trips.
Kerilyn A. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I had to cancel my trip due to illness. The claim process was simple and efficient.
Martha S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Don't have enough information to recommend. The plan was costly, which is a strike against; and I didn't use what was covered, so am unable to express an opinion on how effective the plan is and how responsive your company is when a claim is filed. Thanks for the opportunity to comment.
Marilyn H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We purchased CSA Travel Protection Custom plan through InsureMyTrip for our two week trip to Europe. The flight, high speed train, and cruise purchases were all heavily discounted and were not transferable or refundable. In addition, we booked hotel rooms in Milan and Rome.
My husband got violently ill the evening before we were to start our trip back home. We were scheduled to leave our Rome hotel the next morning to take a high speed train to catch our flight back home. Everything had been arranged and paid for months in advance.
I called CSA the evening my husband got sick. At that point, I was not sure if he would feel well enough to travel. They started a claim and asked me to call in the morning. I called them back at 4am because he was still too sick to travel home. Unbelievably, CSA sent an English speaking doctor directly to the hotel. The doctor arrived about 8 am. He gave my husband a shot for the immediate symptoms, and wrote a number of prescriptions. The doctor was paid for by CSA so we were not charged for his visit.
Ultimately, we missed our train trip to Milan, our flight home, and had to spend another night at the Rome hotel. After a number of calls, CSA arranged our flight home from Rome the next day. Since my husband’s flight home was considered part of the Medical part of the insurance policy and mine was Travel Delay, they paid for his flight home, but I had to pay $2,000 for my flight, and submit later for reimbursement.
I decided to wait until after reimbursement before I wrote this review. The bottom line is that CSA fully reimbursed us for everything including the cell phone calls to and from their office, the train trip from Rome to Milan, the taxi ride to the Rome airport, and the flight home. They also fully reimbursed us for the extra night in the hotel and for meals on the extra day. The total reimbursement was about $3000. Since the policy cost about $187, it was one of the best purchases that I ever made. I would highly recommend CSA. With the exception of a little bit of confusion arranging our last minute flight home, everyone I spoke to was efficient, helpful and professional. The claim was handled perfectly without any questioning or argument.
My husband got violently ill the evening before we were to start our trip back home. We were scheduled to leave our Rome hotel the next morning to take a high speed train to catch our flight back home. Everything had been arranged and paid for months in advance.
I called CSA the evening my husband got sick. At that point, I was not sure if he would feel well enough to travel. They started a claim and asked me to call in the morning. I called them back at 4am because he was still too sick to travel home. Unbelievably, CSA sent an English speaking doctor directly to the hotel. The doctor arrived about 8 am. He gave my husband a shot for the immediate symptoms, and wrote a number of prescriptions. The doctor was paid for by CSA so we were not charged for his visit.
Ultimately, we missed our train trip to Milan, our flight home, and had to spend another night at the Rome hotel. After a number of calls, CSA arranged our flight home from Rome the next day. Since my husband’s flight home was considered part of the Medical part of the insurance policy and mine was Travel Delay, they paid for his flight home, but I had to pay $2,000 for my flight, and submit later for reimbursement.
I decided to wait until after reimbursement before I wrote this review. The bottom line is that CSA fully reimbursed us for everything including the cell phone calls to and from their office, the train trip from Rome to Milan, the taxi ride to the Rome airport, and the flight home. They also fully reimbursed us for the extra night in the hotel and for meals on the extra day. The total reimbursement was about $3000. Since the policy cost about $187, it was one of the best purchases that I ever made. I would highly recommend CSA. With the exception of a little bit of confusion arranging our last minute flight home, everyone I spoke to was efficient, helpful and professional. The claim was handled perfectly without any questioning or argument.
Susan C. would
recommend this plan to a friend or relative.
12 of
12 people found this review helpful
The trip included a
tour
Generali Global Assistance
Premium
Our travel was delayed 30 hours by a pilots strike. Consequently we missed an entire day of a prepaid guided tour. Very thorough record keeping meant that we were able to recoup most of our expenses during the delay and receive reimbursement for the portion of the tour that was missed. Once all of our documentation was submitted CSA was prompt and fair in the handling of our claim. I would buy insurance from them again.
Charles P. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
We insured our London, Paris & Rome trip through CSA Travel Protection. There were three of us total. In Paris my mother fell and broke her arm which required surgery. This ended our trip before the Rome portion. After being hospitalized for four days she was released and the CSA Travel team assisted us in getting us all home. Once home, they were very fair in reimbursing us for the portion of our trip that was interrupted, and for the additional nights lodging, meals etc. Would highly recommend them to anyone looking for travel insurance.
Richard G. would
recommend this plan to a friend or relative.
3 of
3 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Hard to rate something that I did not need to use.
Cheryl G. would
recommend this plan to a friend or relative.