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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have taken a cruise rated Generali Global Assistance
4.61 out of 5
5,523
ratings and reviews
98%
recommended
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Cruise
Filed claim
The trip included a
cruise
tour
Generali Global Assistance Premium
good coverage and easy to get.
Kathryn M. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Preferred
Once the threshold of age 70 was realized, some competing travel insurance plans were extremely expensive for the coverage to Antarctica. General global policy provided necessary coverage at a much more reasonable cost.
Christopher v. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Thankfully I didn't need to file a claim so I cannot judge about this. All the other processes i.e. enrolling, documentation were great.
Margit v. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Wouldn't Travel Without You!
Edwin Arthur H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Preferred
The only shortcoming of this plan, like most plans, is it is questionable if it would cover failure of an airline to provide travel due to scheduling failure as has happened 2 or 3 times in the past 2 years, or a failure of air travel infrastructure such as FAA mess up or airport problems.
John S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
Very difficult to file a claim. After finally getting the claim to go through and still haven't heard back after over a week. I can't mange what they would be like if you had a emergency over seas.
David M. would not recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Angie
    Photo
    Hello David. Thank you for sharing your feedback. We are very sorry for not meeting your expectations with the claims process. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at [email protected] with any additional questions or concerns.

    Feb 03,2023
The trip included a
cruise
tour
Generali Global Assistance Premium
Often we think that insurance is not necessary. However, on my last foreign trip, a fellow tour trip member (with pre-existing conditions) got sick, was hospitalized, and sadly died. The unthinkable can happen. As my travel group learned about what happened to her, I was thankful to have travel insurance that would supply the support that I or travel companions might need.
Brenda W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
Always easy to purchase and very responsive if there is a claim
Bernadette M. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
Generali Global Assistance Standard
Thankfully we did not need the insurance, but it gave us peace of mind knowing we had it if needed.
Kathleen R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
I am glad I did not need any service and only needed the comfort of insurance in the event.
seymour s. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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