Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Although we didn't have to use the insurance, we were very happy with the plan.
William D. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Italy was great! You might want to check the flooding schedule in Venice if your hotel is on the Venice Islands. We were flooded with 8 inches of water in the hotel lobby. Had to escape by wading (in our shoes) to the water taxi to the airport. Fun! Right!
Tom H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
I bought this insurance primary to cover trip interruption due to elderly parent illness or death or some unexpected accident of a younger family member. Because I purchased the insurance at the last minute I needed to go through a personal rep and not purchase on line. This proved to be very helpful as she gave tips about how do document medical expenses should they occur, concierge services that were included, and clarified how to my primary household/health insurance would do first claims and travel insurance would be secondary. While we personally had a nice uneventful trip one in our tour group had her purse stolen even though she had the strap wrapped around her leg as she sat on a bench in a busy square waiting for our group to proceed to our bus pic-up spot, (stolen by a team of thieves who sliced the strap), and we observed how distressing that event was to her and how expensive to replace her passport, lost cash, credit cards. She did not have travel insurance. Also since we were a large group of 300 people traveling home on Sunday Oct 28 some traveling to or through the DC, VA, NJ, and NY area many had flight delays and/or cancellations for ?? days. Are they home yet, who knows. Had we been in that group we would have had some coverage. After one returns home from a trip without having to use any aspect of the insurance one often wonders if on the next trip could this insurance expense be skipped and the money saved or used to buy souvenirs? It's a bet. Betting an uneventful trip or problems. I think for the cost and coverage it's better to be safe than sorry. When one spends that much money for 2-3 weeks of international travel if something does go wrong it's good to know that at least people are there to assist in recovery and getting you back on track to finish one's trip.
Marilyn S. would
recommend this plan to a friend or relative.
7 of
8 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I thought the coverage and price were very fair. Since I didn't have any claims, can't comment on the services.
Harriett L. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
We did have to contact the company when we were in Italy regarding a medical situation with my husband. The agent we spoke with, her name should be on record for the call made on Sunday 9/16th,was very professional, efficient and clearly explained to me what my options would be should we need to seek medical attention. It was very helpful in a stressful situation. Bonnie
Kenneth K. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Premium
Fortunately we did not need to file a claim.
However it was such a piece of mind knowing we had it if we needed it.
We would definitely purchase a plan again.
However it was such a piece of mind knowing we had it if we needed it.
We would definitely purchase a plan again.
Robin C. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Wen I left home I felt confident that I was protected.
Maria R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
We did not have to file a claim.
Ivory W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I had a medical emergency in Turkey and the CSA people were terrific in making arrangements to get me (and my husband as my non-medical companion)home. They thought of everything involving the travel. I have already told everyone I know to buy CSA protection plans when they travel. The claims process was ultimately well done, although it took a bit longer than as "advertised". It was fair and well explained. However, the most important part, having immediate assistance when you are abroad with a medical emergency was handled superlatively!
Stephen K. would
recommend this plan to a friend or relative.
30 of
30 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Premium
Next time I will purchase insurance within 30 days of down payment of cruise as insurance cost would have been much less. Insurance reps were very helpful with finding the right plan - everything handled online. I would use and recommend this insurance plan again.
Jan B. would
recommend this plan to a friend or relative.