Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Premium
Thankfully, I had no need to file any claim so really, I cannot write a review
Rosa K. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
I compared with other plans- this seemed reasonable in terms of what I wanted- evacuation protection and limited upfront medical payments if needed.
Mitchell m. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
It was comforting knowing I had this plan in case something happened while on the trip.
Helen F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
This was my 3rd purchase of CSA insurance through IMT and the purchase experience has always been positive with fast response.
This is the first time I've had to file a claim with CSA. Our flight was delayed for several hours and baggage was lost for 2 days. When we returned home, I flied the claim and included all requested documentation which was scanned in and clearly labeled. The claim was under $100. After a week of not even an acknowledgement of receipt from CSA, I had to email twice before learning no one had yet had a chance to review the claim. When they did respond, they twice requested documentation I'd already sent (which I then resent), and each email required 3-4 days for a response.
In the end, after about 4 weeks, I received the requested reimbursement, but if they were more responsive and organized it sure would make the process less painful and luckily I wasn't out of a lot of money. It's good coverage at a reasonable price, but if you have a claim be prepared for frustration and hopefully you'll be pleasantly surprised.
This is the first time I've had to file a claim with CSA. Our flight was delayed for several hours and baggage was lost for 2 days. When we returned home, I flied the claim and included all requested documentation which was scanned in and clearly labeled. The claim was under $100. After a week of not even an acknowledgement of receipt from CSA, I had to email twice before learning no one had yet had a chance to review the claim. When they did respond, they twice requested documentation I'd already sent (which I then resent), and each email required 3-4 days for a response.
In the end, after about 4 weeks, I received the requested reimbursement, but if they were more responsive and organized it sure would make the process less painful and luckily I wasn't out of a lot of money. It's good coverage at a reasonable price, but if you have a claim be prepared for frustration and hopefully you'll be pleasantly surprised.
DIANNE D. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
-
Zac
Thank you for providing feedback on your policy. For customers experiencing claims issues, please contact InsureMyTrip, and request a customer advocate. Customer advocates assist customers with the claims process, and contact the insurance companies on their behalf to help resolve claims issues. Representatives are available 7 days a week. Our toll free number is 800-487-4722.Nov 20,2014
The trip included a
tour
Generali Global Assistance
Standard
Great to only buy the coverage desired at a reasonable cost.
Ann F. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
I've bought CSA for my travel for several years now. The price is reasonable for the coverage extended. While I've never made a claim to-date, I feel more secure knowing unexpected events are covered.
Patricia P. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
great plans; gave your website to two older ladies on my trip...
Angela D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Very satisfied with service including phone support.
GIFFORD J. would
recommend this plan to a friend or relative.
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