Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
tour
Generali Global Assistance
Standard
I have personally used insuremytrip many times. I go on vacation 3-5 times a year and it is important to have good coverage for peace of mind.
Thank you for your help.
Thank you for your help.
Diana T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Fortunately, I didn't have to use this insurance so I cannot judge about a claim. Many thing could happen in a trip and these insurances cover probably 50% of them.
Robert E. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Fortunately we never needed to use our policy. When I purchased the policy the agent was very helpful and I felt comfortable that we got a policy that suited our needs at a fair price.
Arnold K. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Preferred
Excellent claims procedure.
Michael K. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
I am not sure that we would recommend it because we did not need use it. I do not know how fast you pay out so how could I recommend something I don't know about? I am currently waiting on another policy for a refund for a vacation that I could not take due to the Doctor not releasing me to go. He signed all of the necessary paper work for me and I think the company is just stalling. All insurance companies are alike. They want our money but do not want to pay out when we need it.
Howard H. would not
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Easy to purchase. Made several changes to policy with no problems. Good customer service.
Faith G. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
I felt very confident using CSA, I would tell others about the plan. Also, easy to sign up for.
Nancy R. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
The sign up was smooth and everything seemed to be as we expected. It is comforting to have the policy in place.
Theresa D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Very favorable, competitive prices for coverage items.
Duane P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Premium
My wife and I have traveled frequently since getting together 24 years ago. We have taken many cruises, done several European tours and have never taken travel protection coverage. This year, we booked travel to Greece and Italy. The trip included several segments and was a bit of a hodgepodge including several days in Venice, a 7 day cruise in Greece, several days in Athens and several days on the island of Kithera in Greece. We booked using points for hotels and some flights. Paid cash for the rest. At the last minute, I chose to take travel protection. We are now in our fifties. With several different segments making up our journey that was booked with several carriers, I felt the need to take some added coverage just in case we got into any trouble.
Our trip was wonderful. Three terrific weeks. All except our last day in Athens. Someone broke into the trunk of our rental car and got our electronics (iPads, camera equipment etc). We were heartbroken, as we have never had any hardship in any one of the 50+ trips we have taken. We had taken coverage with CSA. I phoned CSA while we were still in Athens (we were scheduled to come home the next day). The person I spoke to was empathetic and immediately sent me claim information by e-mail. We made a police report before returning home. It took us about a week to collect the documentation. About 10 days after our return, I submitted the claim and all documentation. One week later, I received an e-mail informing me that the claim had been processed and I should expect a check in the next week.
I am just tickled. In this day and age, when one so frequently hears about customer service horror stories, I expected to have to jump through hoops to close out this claim. But instead, the process was as painless as I could have possibly imagined. The claim was not huge - $2800. But, the piece of mind that we received , the painless process to sign up for the coverage, and the professional way that the claim was handled, virtually guarantees that we will be long time CSA customers. Great job!
Our trip was wonderful. Three terrific weeks. All except our last day in Athens. Someone broke into the trunk of our rental car and got our electronics (iPads, camera equipment etc). We were heartbroken, as we have never had any hardship in any one of the 50+ trips we have taken. We had taken coverage with CSA. I phoned CSA while we were still in Athens (we were scheduled to come home the next day). The person I spoke to was empathetic and immediately sent me claim information by e-mail. We made a police report before returning home. It took us about a week to collect the documentation. About 10 days after our return, I submitted the claim and all documentation. One week later, I received an e-mail informing me that the claim had been processed and I should expect a check in the next week.
I am just tickled. In this day and age, when one so frequently hears about customer service horror stories, I expected to have to jump through hoops to close out this claim. But instead, the process was as painless as I could have possibly imagined. The claim was not huge - $2800. But, the piece of mind that we received , the painless process to sign up for the coverage, and the professional way that the claim was handled, virtually guarantees that we will be long time CSA customers. Great job!
John M. would
recommend this plan to a friend or relative.
3 of
4 people found this review helpful
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