Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
I did not file a claim, but was satisfied with the courteous, informative representative who helped me formalize my plan. I would recommend CSA to other travelers.
Laurie H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
We were very fortunate and did not need any medical assistance. If we need coverage in the future, we will call on you. Thank you.
Len G. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I needed to add an additional day to my policy. I called the customer service number and they easily charged my credit card and extended the policy. Great customer service!
Deborah V. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Premium
I did not have to make a claim so I am not sure how things would have been if I did make a claim.
Penny M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
My trip to India was delayed by 5 days due to hurricane Sandy on the east coast. Airports were closed 3 days. I also had a power outage for 3 days with no computer or phone.
I contacted CSA to alert them that my trip was going to start 5 days later and asked for coverage to continue for the additional 5 days. They would not automatically extend my coverage but told me to file a claim and they would review it and proceed from there. When I left on my trip I did not know if I had the extended coverage.
The end result was they would insure me for the additional days for an additional cost. I found this out after being on my trip for a week. They wanted me to call them collect and give payment over the phone. I chose not to do this and fortunately I had no problems during any part of the trip.
I did not like the way they handled this. Since my original return was delayed by inclement weather and the flight had to be rescheduled due to airport closures, I don't understand why it was not covered by the policy. In their policy on page 9, item #3 and 4
state that I am covered for this very thing. CSA stated that I did not notify them until the day after my trip started. That was because I had a power outage too and was unable to. I also don't see where it states this in the contract.
Anyway, the end result is that I would not use CSA again, nor would I recommend them to my friends.
Sincerely,
Diana Z
I contacted CSA to alert them that my trip was going to start 5 days later and asked for coverage to continue for the additional 5 days. They would not automatically extend my coverage but told me to file a claim and they would review it and proceed from there. When I left on my trip I did not know if I had the extended coverage.
The end result was they would insure me for the additional days for an additional cost. I found this out after being on my trip for a week. They wanted me to call them collect and give payment over the phone. I chose not to do this and fortunately I had no problems during any part of the trip.
I did not like the way they handled this. Since my original return was delayed by inclement weather and the flight had to be rescheduled due to airport closures, I don't understand why it was not covered by the policy. In their policy on page 9, item #3 and 4
state that I am covered for this very thing. CSA stated that I did not notify them until the day after my trip started. That was because I had a power outage too and was unable to. I also don't see where it states this in the contract.
Anyway, the end result is that I would not use CSA again, nor would I recommend them to my friends.
Sincerely,
Diana Z
Diana Z. would not
recommend this plan to a friend or relative.
7 of
8 people found this review helpful
-
DebraIMT
We are happy to hear everything turned out well. CSA stated you would have to file a claim or pay the additional premium for the 5 days of coverage you would need.Dec 09,2012
The trip included a
tour
Generali Global Assistance
Standard
I recommended your company to three people on this particular trips already. Thanks.
Hazel B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
As a solo traveler I have purchased insurance through CSA for my last three trips. Fortunately, I have never had to use it although it provides security and piece of mind. I wouldn't go anywhere without it.
Leila M. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
I have used InsureMyTrip and CSA before and was very satisfied. Therefore I have recommended you to friends and used this service again. I will definitely use it for other trips.
Corinne S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Excellent coverage for a reasonable cost.
William P. would
recommend this plan to a friend or relative.
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