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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited Italy rated Generali Global Assistance
4.58 out of 5
940
ratings and reviews
97%
recommended
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Cruise
Filed claim
Generali Global Assistance Standard
We thankfully didn't need the coverage on our trip but I was grateful for the help given by the representatives when I bought the policy. It gave us peace of mind while we were motorcycling through Italy!
Sharon W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
We did have to contact the company when we were in Italy regarding a medical situation with my husband. The agent we spoke with, her name should be on record for the call made on Sunday 9/16th,was very professional, efficient and clearly explained to me what my options would be should we need to seek medical attention. It was very helpful in a stressful situation. Bonnie
Kenneth K. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
Fortunately we did not need to file a claim.
However it was such a piece of mind knowing we had it if we needed it.
We would definitely purchase a plan again.
Robin C. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Wen I left home I felt confident that I was protected.
Maria R. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
We did not have to file a claim.
Ivory W. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I had a medical emergency in Turkey and the CSA people were terrific in making arrangements to get me (and my husband as my non-medical companion)home. They thought of everything involving the travel. I have already told everyone I know to buy CSA protection plans when they travel. The claims process was ultimately well done, although it took a bit longer than as "advertised". It was fair and well explained. However, the most important part, having immediate assistance when you are abroad with a medical emergency was handled superlatively!
Stephen K. would recommend this plan to a friend or relative.
30 of 30 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
I didn't have to submit a claim, so I really can't speak on this subject, but purchasing the policy was easy, straightforward & it covered everything I wanted.
Diana S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Premium
It was particularly reassuring having the car rental protection, with the high deductibles that the rental company had. Of course, the best outcome was that I didn't need to use the insurance on this trip.
Richard F. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
Generali Global Assistance Standard
Since I didn't have to use the insurance, it's difficult to rate how well it works. It's just what it's called.....insurance, in case! I've bought CSA before and have the same comment...it's INSURANCE.
Anne H. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Premium
Next time I will purchase insurance within 30 days of down payment of cruise as insurance cost would have been much less. Insurance reps were very helpful with finding the right plan - everything handled online. I would use and recommend this insurance plan again.
Jan B. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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