Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
Wanted to extend my trip by 48 hours and was not able to extend the coverage without purchasing a new plan.
James B. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I have purchased several plans from CSA through InsureMyTrips. I've been pleased with the coverage and feel comfortable that if anything were to happen, that I would have the coverage I need. Thankfully, I haven't had to file a claim. But I appreciate the peace of mind that comes from having these policies for my travel. I appreciate the fact that InsureMyTrips makes it so easy to purchase a plan. I find that when I compare plans, CSA has comprehensive coverage for a reasonable price. I feel CSA provides plans that are good value.
Dawn D. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
satisfied with the plan I purchased
Antonio R. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Being stranded in Paris when my airline ticket was rejected, CSA was the only help I could get. The customer service rep (Lisa) calmed my anxiety, put me in contact with the proper person I needed to issue a new ticket, the following day, set me up with a claim form for a hotel and meal, then called my wife to reassure her. I am very grateful.
Gary R. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Good for peace of mind
Patrick P. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
I picked this plan because it seemed the best coverage for the price at the time. Since I had no claim I cannot offer and opinion on customer service or claim response.
John D. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
I had no claims so can't comment on how the insurance would have handled the claim.
I bought it for peace of mind which it did provide.
I bought it for peace of mind which it did provide.
arshad s. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Premium
Like all insurance, it is a question of determining how much coverage is "enough" or that one feels comfortable with. As I shopped on a couple of other sites, I did not always find it easy to compare policies. I specifically wanted to make sure there was coverage in the event of unplanned delays such as a bomb threat at an airport. I also wanted insurers that had some kind of proven financial securities. I found that the companies represented were solid financial insurers. It was easy to compare coverage between companies and policies. It was easy to specify the coverages. While it proved unnecessary for us to file a claim, I would recommend Insuremytrip and intend to use them again in the future as the need arises.
Randy D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
If you are considering this company, make sure you fully understand their definition of 'pre-existing conditions'. This company has a 180 look-back history. I didn't know what that meant until I had to file a claim and was denied. Here's what look-back means: any condition evaluated or treated 180 days PRIOR to purchase. "Underlying conditions" is also part of this definition. I lost a lot of $$$ not fully understanding the definitions. Next time I have to buy travel insurance, I will DEFINITELY go to great lengths to understand every aspect of the policy.
Linda O. would not
recommend this plan to a friend or relative.
-
Deborah
Generali Global Assistance
We’re sorry to hear about the circumstances surrounding your claim. We take customer service very seriously and, as you mention, cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at [email protected] with any additional questions you may have. We have dedicated Customer Service Representatives on staff who can help answer questions and guide you towards the best coverages. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated period as long as they haven't already left on their trip or filed a claim. As you’ve said in your review, the plan you purchased is unable to provide coverage for any losses resulting from Pre-Existing Medical Conditions. Our Custom Luxe plan can provide coverage for such losses provided the plan is purchased prior to or within 24 hours of final trip payment, if other requirements outlined in the Description of Coverage/Policy are met. If you have additional questions or concerns, please reach out to us at the number or email provided above.Jan 10,2017
The trip included a
tour
Generali Global Assistance
Standard
Did not have to use the insurance (thank goodness) so don't know how effective it would have been. I would use your insurance again for another trip because it seemed reasonable and comprehensive. I don't think your star rating system is quite an accurate way to rate in my circumstances.
Sally H. would
recommend this plan to a friend or relative.
Comprehensive policies cannot be extended or purchased after departure date. However, Travel Medical plans can be. If you end up in a situation like this, you always have the ability to purchase some protection.
If you have any questions or concerns, please call us at 800-487-4722.