Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
Generali Global Assistance
Standard
I'm so glad I didn't need the benefits, it was money well spent. It gave me a peace of mind as Sandy was in my hometown.
Felisa C. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
Great plan with good peace of mind while traveling outside the United States.
David M. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Good customer phone help from InsureMyTrip in selection of plan.
Myles L. would
recommend this plan to a friend or relative.
Generali Global Assistance
Standard
Didn't have to use any of the coverage but was glad to have the protection. With the airlines, hotels, and travel in general being in such a state of disrepair, it's good to have a little peace of mind.
Clarence S. would
recommend this plan to a friend or relative.
Generali Global Assistance
Premium
I called in with a question and the rep was so helpful. She placed the order quickly for me and found the best coverage at the best price.
Gene H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
I purchased a "custom" plan to cover the possibility of a hurricane chasing us out of a vacation in the Florida Keys. When making the purchase, I was told specifically that a hurricane "warning" would put the policy in force. Well, we waited as long as we could but when the hurricane "warning" was posted for the Keys (with the eye passing over our location) we packed up the kids and the boats and, like any prudent person would, headed for the mainland. Even if we wanted to haul the boats back for the remainder of the month, many of our guests cancelled their visit and we lost at least two days. Needless to say, the claim was denied because there was no "mandatory" evacuation. I suppose they expected us to sit in traffic behind the people who were too foolish to leave on time. Never again.
Peter P. would not
recommend this plan to a friend or relative.
31 of
32 people found this review helpful
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KathyGenerali Global Assistance
We're sorry to hear there was confusion about a warning versus a mandatory evacuation in the case of a hurricane. Our policy does clearly state that coverage goes into effect with a mandatory evacuation. We also were able to review recorded phone calls of your purchase and follow-up conversations, and we could find no instance where any CSA or IMT representative discussed that a warning would put the policy in force. We provide our policy in writing and offer a toll free number to ensure customers understand the policy before traveling.Oct 12,2012-
What about the perception/fear/fright for group when in the midst of a hurricane?Oct 19,2012-
SANDRAF
By the time you get a "mandatory evacuation" in the Keys it's too late to leave-only 1 road in and the same road out. So when or where is hurricane insurance usable and valid?Oct 25,2015
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Generali Global Assistance
Standard
I had to change my travel plans (no claim made) and while my new travel time was one day less than the original, with no change in price, I had to pay more for the same coverage. I was unhappy with this situation.
Eleanor G. would
recommend this plan to a friend or relative.
4 of
4 people found this review helpful
Generali Global Assistance
Standard
I didn't need to file a claim, but I was satisfied with what I was covered for.
velma j. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
Yes, we were satisfied with the plan. Given that it was very hard to find insurance anywhere but here (we were using frequent flyer miles) it gave us great relief to find this. And had a most relaxing vacation because of your company.
Alice F. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
I just need coverage for a few days and this plan suited my needs exactly. I will use your plan again although I won't be traveling in the near future.
Madelyn S. would
recommend this plan to a friend or relative.