Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
tour
Generali Global Assistance
Standard
We did not need to file a claim and therefore cannot comment on how CSA would have handled a claim. However we had peace of mind knowing we were covered in case it was needed.
Alan K. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Premium
I didn't need to file a claim, but I felt confident that my plan would take care of me. Their customer service before my trip was wonderful.
Frances B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
My trip went as planned with no reason to file a claim. I was glad to have coverage in the event of a problem, but was happy to not have to use it.
Sonja T. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Since I did not have any issues or claims to file, it is difficult to assess how the insurance actually "works"! However, it seemed to cover what I needed to have covered. It is always good NOT to have to use the insurance!
Patricia H. would
recommend this plan to a friend or relative.
The trip included a
tour
Generali Global Assistance
Standard
Even though we didn't need to use the CSA Travel Protection Custom insurance, we were impressed with how easy it was to obtain. The cost was reasonable and communications were excellent!
Rodney H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
Generali Global Assistance
Standard
This is a good plan at a reasonable price which provides that extra peace of mind when you are traveling out of the country. This plan alleviated my concerns about common carrier connections and unforeseen health issues.
catherine m. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
tour
Generali Global Assistance
Standard
Customer Service is so very helpful. It always makes dealing with InsureMyTrip a pleasant experience.
Paulette K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
This was a strenuous and very physical trip in remote and challenging areas. It was reassuring to know that we had trip insurance just in case we got sick or injured.
Mary H. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Generali Global Assistance
Standard
This insurance was reasonably priced. I did have a claim and though it was resolved and I was compensated, it took about 3 months to process. The agent who handled my claim was respectful and apologized for the slow processing time stating they had many claims to process during summer months when my incident also occurred.
Beverly C. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are pleased to learn that your claim was paid. In the future, please call InsureMyTrip at 800-487-4722 and ask for a Customer Advocate. Our Customer Advocates will contact the insurance company on your behalf in an attempt to expedite the claim.Aug 31,2015
The trip included a
tour
Generali Global Assistance
Standard
We attempted to contact the emergency number for directions and assistance, at no time did anyone answer the phone number nor respond. Thankfully, our travel agent had medical that we could use as CSA was non existent after paying for it. Paperwork said if it is an emergency, go ahead and seek help and we will reimburse later. I had not desire to argue with someone about who or what service I was provided. InsureMyTrip was very good. Access to the product purchased is another issue entirely. You can buy it, just not use it. I am uncertain what a customer service representative could do to assist me as buying the insurance wasn't an issue. Using it in an emergency is a whole new issue that InsureMyTrip probably can't control.
Donald F. would not
recommend this plan to a friend or relative.
-
Cassie
Generali Global Assistance
Thanks for bringing this to our attention. We’ve checked with our emergency services team and there should not be any reason why you weren’t able to get through. We apologize for any inconvenience this may have caused. In the future, please contact us directly at (800) 348-9505 or via email at [email protected] should you have any questions about our travel protection products or services. Additionally, here is the most current number for our 24/7 emergency assistance line (855) 806-1090.Oct 27,2015