Travel Insurance Reviews Generali Global Assistance
Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.
Learn more about General Global Assistance.
The trip included a
cruise
Generali Global Assistance
Standard
We had a medical outlay, but your claims process was lengthy and difficult to understand. In regard to the first two questions, who knows, since we didn't file a claim we don't know if you covered anything or not. Was the plan cost reasonable? About the same as your competitors.
Maxwell L. would not
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
CSA originally denied part of our trip interruption claim. A phone call did not help, but a follow-up e-mail explaining the situation in more depth caused CSA to pay the entire claim. It took a little persistence, but CSA ended up by doing the right thing by reconsidering their original decision.
Brian V. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
-
Zac
Thank you for your feedback on the policy. We are pleased to learn that your entire claim was paid. In the future, if you need assistance with your claim, please reach out to us and request a Customer Advocate. Our Customer Advocates can assist in expediting claims and filing appeals.May 18,2015
The trip included a
cruise
Generali Global Assistance
Premium
Having the plan provides peace of mind. On our last trip, two people had to leave the ship and go to the hospital. Knowing we had this coverage gave us the comfort if we needed medical services.
Neal K. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Coverage I wanted at a competitive price! Thanks.
Herman B. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
Since this was a winter trip we were concerned about travel delays or possible illness. The plan gave us a peace of mind, so glad the trip was great and we did not need to use it.
Martha S. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Premium
Good comprehensive plan that put us at ease on our short vacation!
Randy H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Good price and coverage I wanted.
Herman B. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
The trip included a
cruise
Generali Global Assistance
Standard
My husband and I always purchase Travel Insurance, for peace of mind. At our tender age, you never know what will turn up. I was a travel agent for years and tried to help many customers, who didn't purchase the insurance, that alone taught me to expect the unexpected. We went on a cruise so we purchased a comprehensive plan that had trip cancellation, trip interruption, as well as, baggage coverage, terrorism, travel delay, medical and emergency medical evacuation. Best part, is 24-hour emergency assistance. Thank you.
Roger G. would
recommend this plan to a friend or relative.
The trip included a
cruise
Generali Global Assistance
Standard
Phone help was exceptional. Really appreciated being able to call and talk to someone to make sure I got the plan that met my needs.
Mark M. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
The trip included a
cruise
tour
Generali Global Assistance
Standard
Although we had no need to use the plan, we were happy to be covered.
Kathleen P. would
recommend this plan to a friend or relative.
Generally, the insured person is required fill out a claim form, a patient authorization form, and submit a copy of the explanation of benefits, medical bills, trip itinerary, and proof of payment. We advise that customers review the claim provisions prior to departing on the trip and keep a file of all documentation that may be important to a potential claim.
Thank you using InsureMyTrip for your travel insurance needs. We look forward to assisting you in the future. If you have any questions or concerns, please call us at 800-487-4722.