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Travel Insurance Reviews Generali Global Assistance

Formerly known as CSA Travel Protection, Generali Global Assistance combines customer-driven innovation and risk management to create strategic solutions for its customers. Benefits and pricing are built on common-sense needs. Generali Global Assistance is part of the multinational Generali Group, which for more than 185 years has built a presence in 60 countries with over 76,000 employees.

Learn more about General Global Assistance.

Customers who have visited the United States and tour rated Generali Global Assistance
4.55 out of 5
351
ratings and reviews
96%
recommended
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Cruise
Filed claim
The trip included a
tour
Generali Global Assistance Standard
Never used it, thank goodness, so I can't speak to how a claim would have been handled. The price was comparable to other plans, slightly less for similar coverage. The company has been around a long time with a good reputation. That's what sold me on purchasing it.
Nancy L. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
It's hard to review when you didn't have to use it but at the same time I am glad we didnt. It is good to feel like you are protected while traveling.
Gregory F. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Affordable!
Milton L. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
This was the first time we'd ever had to file a claim. My husband's father died just before our trip. CSA was responsive, quick, and we got everything refunded that we claimed without hassle. Great service!!
Eleanor C. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Premium
I didn't need the plan and that is about the best thing anyone can say about travel insurance.

I think it is very misleading that if you purchase something like your plane tickets on one day and select your travel package on another that they require you to have purchased the insurance plan within a set time from the first date you booked any element of the trip (to receive full benefits), rather than the last.
Kathryn T. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Zac
    Photo
    Thank you for your feedback on the policy. The best time to purchase travel insurance is right after you put money down towards your trip. Some policies include time sensitive benefits which are but not limited to pre-existing condition waiver, financial default, Cancel For Any Reason and Cancel For Work Reasons. Most plans require that you purchase a policy within 10 - 30 days of your initial trip payment, and insure all prepaid non refundable trip costs to receive these time sensitive benefits.

    One of the many perks of the CSA Travel Protection Custom Luxe plan is that the pre-existing conditions waiver and Financial Default coverage can be obtained prior to making the final trip payment (the biggest payment towards the trip).

    Please call us at 800-487-4722 if you have any questions. We look forward to assisting you in the future.
    Jun 04,2016
The trip included a
tour
Generali Global Assistance Standard
Had no problems, and thank you for your prompt service.
Peggy J. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Glad I didn't need to use it. Glad I had it in case I did.
Chris S. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Thanks to the blizzard in the northeast and all flights home cancelled ,we had to stay in Disney World two extra nights. After calling CSA and hearing that we had coverage for trip extension,we were able to relax and make the best of it.The agent on the phone explained our coverage ,what we needed to have such as receipts for food, hotel, transportation and how to file when we returned home. The claim was easy to file and we were paid promptly for the hotel and meals we were not expecting to have until we could get back home.
Darlene S. would recommend this plan to a friend or relative.
2 of 2 people found this review helpful
Coverage
Value
Satisfaction
Claims
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
cruise
tour
Generali Global Assistance Standard
I have used InsureMyTrip repeatedly over the past few years and always found them to be an excellent source for travel insurance. We have had claims in the past with the CSA Travel Protection Custom plan and getting them paid was no problem. I will use them again.
THOMAS P. would recommend this plan to a friend or relative.
1 of 1 people found this review helpful
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
The trip included a
tour
Generali Global Assistance Standard
Pleased that I did not need it, but two travelers with me required emergency treatment.
Patricia Z. would recommend this plan to a friend or relative.
Coverage
Value
Satisfaction
Claims not filed
Note: This review is for an earlier version of the plan.
  • Empty Comment
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