Travel Insurance Reviews Global Alert
Since 1999, clients have traveled with peace of mind knowing they were protected by the Global Alert family of products. Global Alert is an industry leader in coverage and service, committed to providing fast, fair and friendly claim service 24 hours a day, 7 days a week.
Learn more about Global Alert.
The trip included a
cruise
tour
Global Alert!
Preferred
The Global Alert! Preferred plan provided the coverage I wanted for trip cancellation and medical evacuation. I shopped around, and found this policy to be the best value for money, which in my opinion is more important than a simple price comparison. Fortunately, I did not have to file a claim, but the policy documents made it very clear what to do in the event of a claim or need for assistance while traveling, so I felt very confident that I was in good hands while traveling abroad.
Robert J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred Plus
I have in the past used Global Alert many times successfully. Now, I DO NOT recommend them.
I recently took a 4 month trip. I had pneumonia and saw 2 doctors and a hospital, straight illness claim. I filed the claim the day after we returned. (May 3), I was told on May 10th, good to go to process. On May 21st, I called to check on claim, Trip Mate has sold my claim to Broadspire for processing. Trip mate (who legally owns the claim), has no status, the file is closed. Broadspire, is a workers comp processor, does not answer the phone. Leave a message. No Update on my claim. This process started on May 1, 2018, there was no notification, only status update that my claim was closed and no benefits paid.
Who needs this grief, Do not use this company Global Alert, if they are aligned with TripMate. You have no idea what's happening. No idea of claim status. Its been 4 weeks and I have no idea who has the file or when it will be paid.
I recently took a 4 month trip. I had pneumonia and saw 2 doctors and a hospital, straight illness claim. I filed the claim the day after we returned. (May 3), I was told on May 10th, good to go to process. On May 21st, I called to check on claim, Trip Mate has sold my claim to Broadspire for processing. Trip mate (who legally owns the claim), has no status, the file is closed. Broadspire, is a workers comp processor, does not answer the phone. Leave a message. No Update on my claim. This process started on May 1, 2018, there was no notification, only status update that my claim was closed and no benefits paid.
Who needs this grief, Do not use this company Global Alert, if they are aligned with TripMate. You have no idea what's happening. No idea of claim status. Its been 4 weeks and I have no idea who has the file or when it will be paid.
Dorothy S. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
Did not file a claim so cannot comment on the quality of the claims process.
Fred S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
We had no need to use the plan, but for the price, the security of having it was well worth it.
Joyce T. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
Would love to see a Rider options available to cover Rental cars. It was hard for me to find reasonable priced coverage for my rental cars. The rental car companies offered plans, but were very expensive.
Mark F. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
I thought your group provided great service. The broker was able to review the policy options and different coverages with me. I am in the insurance industry and thought the service was excellent.
Lynn W. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
The people at Global Alert are always helpful, courteous, and professional. We use this service everytime we travel. BRAVO!
Fedele P. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
I did not need the coverage after all, but was so glad to have it. It seemed to have exactly what I needed.
Julie B. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
Global Alert!
Preferred
Plan sounded good on paper but fortunately had no need to use it. It was somewhat pricey but I believe in good insurance especially for the cost of the trip, Med evacuation was a high priority for me as a physician.
Stephen M. would
recommend this plan to a friend or relative.
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reviews per page.
Global Alert, who is no longer writing new travel insurance policies, is in the process of securing a new underwriter. In the meantime, TripMate who previously handled claims for Global Alert, has transferred all responsibilities to Broadspire. You will be pleased to hear that Broadspire was very amenable to expediting your claim.
Upon receiving your comments, we assigned your claim to Gail who is your Anytime Advocate. Gail contacted Broadspire who assured us that a claims representative would contact you to advise you that she would be processing your claim. If the company has all the documentation, Broadspire should be able to process your payment immediately and send it to management for final review.
In the meantime, we are publishing your review but request that you let us know once you have received your check. You can call Customer Care weekdays from 7:00 AM to midnight ET and weekends from 9:00 AM to 9:00 PM ET.