Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
International Medical Group
iTravelInsured LX
We paid for Cancel for Any Reason coverage for a trip in early September to Scotland and Ireland that included our small group tour of Ireland and our nonrefundable airfare between Scotland and Ireland. When the Royal Tattoo was canceled due to Covid, we cancelled the airfare we paid for with American miles to allow other American customers access to those seats, but these airfares weren't part of our coverage. We hoped to still be able to fly to Ireland and do the tour. When we were within two to 3 weeks of our trip and Ireland still required a 2 week self quarantine because of Covid, we tried to cancel our small group tour. The tour company refused to give us a refund, but thankfully Viator did. In the end, we only filed a claim for the $200 Ryanair airfare from Scotland to Ireland which was nonrefundable. The claims department refused our claim despite our Cancel for Any Reason coverage because they said we were required to file the entire claim within 20 days of cancelling our airfare to and from Scotland/Ireland. I explained that we used miles for that and cancelled the initial flights hoping to rebook a flight to and from Ireland with miles if Ireland didn't have a quarantine at the time of our tour. They didn't care. We have bought insurance from them 3 times in the past 2 years. I asked them how it was good business to refuse a $150 claim that was the result of Covid uncertainty and lose a good customer. Again, they didn't care. We will never buy an iTravel policy again from IMG.
Lisa W. would not
recommend this plan to a friend or relative.
8 of
9 people found this review helpful
The trip included a
cruise
International Medical Group
Patriot International Lite
Thank God I didn't need it but had peace of mind just knowing that I was covered .The only thing I wasn't sure is , if in case of medical issues if I had to pay up front and then get reimbursed . Because the Cruise line Holland America would not take any plans .
Alberto P. would
recommend this plan to a friend or relative.
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"It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation."