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International Medical Group

Our customers rated the provider
(4.54)
See reviews.

International Medical Group (IMG) has been a dedicated provider of international medical insurance and travel insurance for over 20 years. They understand the varied ways people can travel internationally – whether for business or pleasure.

About

Founded in 1990, International Medical Group (IMG) is a worldwide leader in designing, distributing, and administering global healthcare benefits and assistance services. Headquartered in Indiana, they provide insurance to customers in over 190 different countries. IMG has prepared plans that reach the needs of their various travelers to protect them in the best way possible.

They have insured millions of travelers since their conception, combining their insurance products with an impeccable service record to bring Global Peace of Mind®. Their members have 24-hour access to IMG services no matter the part of the world they currently inhabit.

IMG offers travel protection plans for U.S. residents as a part of their iTravelInsured product line, which provide medical coverage for emergency medical situations as well as trip protection benefits. These benefits include trip cancellation and trip interruption, which are coverages used to insure your prepaid, non-refundable trip cost. Also included are baggage loss and delay, travel delay, and emergency medical evacuation benefits.

IMG’s iTravelInsured travel protection plans are underwritten by United States Fire Insurance Company.

HIGHLIGHTS

  • Features impeccable service record to bring Global Peace of Mind®
  • 24-hour access to IMG services no matter where you are in the world
  • Over 20 years of experience and dedication to international medical insurance

Customer Ratings and Reviews

Our customers rate the International Medical Group on our site
(4.54) of 5
on average based on 2911 reviews.
A+
Better Business Bureau Rating
As always, I am happy when I do not have to use your coverage. I thought it covered all of our possible needs for a reasonable price.
Leslie H.
After a disastrous, aborted international trip (after missing flight connections on multi-carrier trip) we had to file a claim. The outcome was as we had hoped, the insurance covered all missed and subsequent flight segments, so in the end we only lost around 10% (due to flights we had already taken). The processing time was incredibly long, however that seemed due to the fact, that their main website and processing center was down for a few weeks (so even phone operators couldn't access the cases to provide an update). That was unfortunate, however since we didn't need the refund money right away, it was acceptable. I would assume, that post their IT problems, the processing would be substantially faster (weeks instead of 3 months). This incident was once again proof to us, that explicit travel insurance is a worthwhile expense, if it's an international trip that doesn't come cheap.
Daniel W.
Our trip in March 2020 was interrupted due to water service being suspended in Cairo due to overwhelming rains. We were told that we were not covered for this since we were already on our trip. A few months ago we were contacted by IMG and told we could file a claim. We were lucky that we had kept all of our emails and receipts from our travel company and airlines. After many emails sending materials requested by IMG they reviewed our trip and we thought we received a very fair settlement for the portion of our trip missed. Knowing the process now, we will look at IMG for our next trip.
Zack B.
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