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International Medical Group

Our customers rated the provider
(4.54)
See reviews.

International Medical Group (IMG) has been a dedicated provider of international medical insurance and travel insurance for over 20 years. They understand the varied ways people can travel internationally – whether for business or pleasure.

About

Founded in 1990, International Medical Group (IMG) is a worldwide leader in designing, distributing, and administering global healthcare benefits and assistance services. Headquartered in Indiana, they provide insurance to customers in over 190 different countries. IMG has prepared plans that reach the needs of their various travelers to protect them in the best way possible.

They have insured millions of travelers since their conception, combining their insurance products with an impeccable service record to bring Global Peace of Mind®. Their members have 24-hour access to IMG services no matter the part of the world they currently inhabit.

IMG offers travel protection plans for U.S. residents as a part of their iTravelInsured product line, which provide medical coverage for emergency medical situations as well as trip protection benefits. These benefits include trip cancellation and trip interruption, which are coverages used to insure your prepaid, non-refundable trip cost. Also included are baggage loss and delay, travel delay, and emergency medical evacuation benefits.

The iTravelInsured travel protection plans are underwritten by United States Fire Insurance Company, and the Patriot travel medical plans are underwritten by SiriusPoint Specialty Insurance Corporation.

HIGHLIGHTS

  • Features impeccable service record to bring Global Peace of Mind®
  • 24-hour access to IMG services no matter where you are in the world
  • Over 20 years of experience and dedication to international medical insurance

Customer Ratings and Reviews

Our customers rate the International Medical Group on our site
(4.54) of 5
on average based on 3296 reviews.
A+
Better Business Bureau Rating
Oct. 6, 2022 Cruise canceled due to death in family. Claim filed Oct. 14, 2022. Claim paid Feb. 2, 2023. First claim submittal included official State Death Certificate listing cause of death (disease) and contributing diseases, hospital it occurred in, and all the other usual DC info., and electronically signed by certifying physician. IMG insisted on additional documentation signed by "Attending Physician", with complete history of onset and treatment of cause of death. I feel this is excessive and intrusive and irrelevant since the DC establishes that the covered reason, Death, was met and documented. All this required Medical Release of Information. Since We live in New England and deceased in Southeast, it was very difficult to obtain the Release from the deceased's, grieving and elderly spouse. In addition, we had purchased a refundable shore excursion, so it was not included in the Covered Amount or in the claim. Yet, IMG insisted on proof from provider that it was reimbursable and amount of reimbursement. Again, irrelevant to claim and unnecessary hassle.
John S.
I did not need to use the plan, so I cannot speak to how well it would have worked if I had needed it. The cost seemed reasonable to me, and the online purchasing process went smoothly.
Candace B.
No claim to be filed, but we were comfortable purchasing this plan after talking to an agent who was very good to answer our questions and provide extra input.
Mickey R.
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