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International Medical Group

Our customers rated the provider
(4.57)
See reviews.

International Medical Group (IMG) has been a dedicated provider of international medical insurance and travel insurance for over 20 years. They understand the varied ways people can travel internationally – whether for business or pleasure.

About

Founded in 1990, International Medical Group, Inc., headquartered in Indiana, is a worldwide leader in designing, distributing, and administering global healthcare benefits. They provide insurance to customers in over 170 different countries. They have prepared plans that reach the needs of these variations of travel to protect their travelers the best way possible.

They have insured millions of travelers since their conception, combining their insurance products with an impeccable service record to bring Global Peace of Mind®. Their travelers have 24-hour access to IMG services no matter the part of the world they currently inhabit.

IMG offers single-trip travel medical plans for both U.S. citizens traveling abroad and Non-U.S. citizens that are traveling to the U.S. These plans can help to fill in the coverage gaps that your primary health plan may leave while you are traveling abroad.

IMG offers comprehensive plans for U.S. residents as well, which are branded as iTravelInsured. Comprehensive plans offer medical coverage for emergency medical situations, and include many trip protection benefits as well. These benefits include trip cancellation and trip interruption, which are coverages used to insure your prepaid, non-refundable trip cost. Also included are baggage loss and delay, travel delay, and emergency medical evacuation.

IMG also offers two visa plans, which are designed to fulfill the requirements for obtaining a visa to visit a Schengen country. These plans are generally for non-U.S. citizens who are residing in the U.S. and traveling to a Schengen country. One of the visa plans is also a comprehensive plan, which allows the customer to insure the cost of their trip.

The medical plans are underwritten by Sirius International Insurance Company and the comprehensive plans are underwritten by United States Fire Insurance Company.

HIGHLIGHTS

  • Features impeccable service record to bring Global Peace of Mind®.
  • 24-hour access to IMG services no matter where you are in the world.
  • Over 20 years of experience and dedication to international medical insurance.

Customer Ratings and Reviews

Our customers rate the International Medical Group on our site
(4.57) of 5
on average based on 1835 reviews.
A+
Better Business Bureau Rating
We (3 Travelers) purchased the IMG iTravelInsured LX plan because of the coverage it provided for an overseas trip. We ended up cancelling our trip due to one of our travelers having to cancel her trip with us because an immediate family member was diagnosed with cancer, and the Traveler in our group had to take care of the immediate family member. We provided as much detail as possible and the necessary documents to file a Trip Cancellation claim for reimbursement of non-refundable expenses that were covered under the IMG iTravelInsured LX plan. It took two months to gather the documents. We had 90 days to file a claim from the date of the trip cancellation. Initially, IMG paid a partial payment of the claimed expenses we filed for. We found IMG made an error in their calculations on our claim. We were frustrated at this point. We got InsureMyTrip, who we bought the IMG plan through, involved and they assigned an Advocate to assist us with IMG. Approximately one month later, IMG realized the error and paid us the rest of the non-refundable expenses in our claim. We can say that IMG did pay our claim after three plus months for all Travelers in the plan policy. Although it was extremely frustrating at times, we were able to speak to an IMG representative every time we called. Even though we are somewhat dissatisfied with how the process went to get reimbursed under the policy, we would still recommend IMG iTravelinsured LX plan. We found the plan for each of us to be fairly priced for our coverage needs. Just keep documentation of all your travel planned and pay attention to the instructions that tell you what is required if you file a claim. READ YOUR ACTUAL POLICY from the underwriter of the insurance. You have 14 days to reject this plan if something doesn't fit your needs. IMG did come through in the end and did finally process our claim fairly. I would use IMG again.
Paul N.
Thanks for asking. It was my first time buying trip insurance, and the process was straightforward, which I appreciate. It was hard for me to answer the question, "How satisfied were you with this plan?" To be able to respond, I would have had to file a claim and see how that process went (e.g., insurer's responsiveness, customer service, etc.) as that is the most critical part.
Tam T.
Fortunately I did not have to use any of it and I’m thankful I think the price was a little high, but if I had to use it, I’m sure I would not feel that about the price! I’m going on another trip in June to the Carribean and May look for a plan less expensive
Carol C.
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