Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
We have purchased trip insurance for every big vacation, but this is the first time we have ever needed to file a claim. I dreaded what the process might entail, but it was pretty easy. The outcome was fair and was processed in an acceptable amount of time. Thank you.
Stuart D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
I chose this plan because my sister and I were going on a 5 day cruise leaving on the peak day of Hurricane Season here in Florida. I called Insure My Trip and asked them to recommend a policy that would cover us in case of a hurricane. They recommended the IMG plan because it had a NOAA clause that if a hurricane warning was posted for either our port of departure - Tampa, or any port we would be going to (eg. Key West, Cozumel), then we would be able to cancel our cruise. Insurance reimbursement would take into consideration anything we would have received from the Cruiseline but should they have chosen not to cancel the cruise or totally rerouted us, we had peace of mind knowing that IMG would have our back. In the end, we have perfect weather, and we sailed with only 40% of the number of passengers the ship would hold (probably because people didn't want to sail during hurricane season) and we had a great time and didn't need to use our policy. But I have gotten a few policies from IMG in the past and once even had to file a claim that was quickly reimbursed. So I was more than happy to insure with them again.
Nancy D. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
NO REFUND FOR NO VALUE!
An organization with little regard for customers...
We acquired insurance for a trip to Israel that was cancelled for now obvious reasons, but the cancellation was after their 10-day no refund rule, so they decided that offering NO REFUND in response to NO VALUE RECEDVED was just fine according to their "industry-standard" rules.
That was strike two after they originally tried to get us to pay more for insurance than was called for by our progress payments on the trip. We refused and they lowered the starting price. Future buyers beware, we'll not use them again...
An organization with little regard for customers...
We acquired insurance for a trip to Israel that was cancelled for now obvious reasons, but the cancellation was after their 10-day no refund rule, so they decided that offering NO REFUND in response to NO VALUE RECEDVED was just fine according to their "industry-standard" rules.
That was strike two after they originally tried to get us to pay more for insurance than was called for by our progress payments on the trip. We refused and they lowered the starting price. Future buyers beware, we'll not use them again...
Ronald E. would
recommend this plan to a friend or relative.
1 of
2 people found this review helpful
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Angie
It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at [email protected] to start the conversation.Aug 05,2024
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
The real test of a travel insurance policy is at time of claim. Thankfully we did not need to file a claim. As far as the plan and cost of what we wanted to insure and get pre-existing coverage met our expectations.
Thank you.
Thank you.
Lana F. would
recommend this plan to a friend or relative.
The trip included a
tour
International Medical Group
iTravelInsured Travel SE
IMG met our travel insurance needs but is fairly costly
Linda J. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
No issues because there wasn’t a claim. Trip in March cancelled for medical reasons and it took almost 5 months for the claim to be satisfied.
Joseph F. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured Travel SE
I'm home and didn't have to use the insurance, but glad I had it. It was recommended to me from someone who uses it for all her trips.
Karan R. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
I really can’t say much because luckily, I did not not need it
Patricia A. would
recommend this plan to a friend or relative.
International Medical Group
iTravelInsured Travel SE
This insurance is the only insurance that covers sick pets or pets that pass away while on trip. It’s why I bought it.
Shortly before my trip (10 days) my dog was diagnosed with congestive heart failure. It was sudden and certainly not preexisting. Anyway I called because I seriously considered cancelling my trip. The agent was supportive and confirmed the insurance does cover this exact thing and I could wait until a day or two before to cancel if I chose to see how she was doing.
We ended up going on our trip but it was a huge relief knowing if anything happened we could file a claim. We love our animals very much.
Shortly before my trip (10 days) my dog was diagnosed with congestive heart failure. It was sudden and certainly not preexisting. Anyway I called because I seriously considered cancelling my trip. The agent was supportive and confirmed the insurance does cover this exact thing and I could wait until a day or two before to cancel if I chose to see how she was doing.
We ended up going on our trip but it was a huge relief knowing if anything happened we could file a claim. We love our animals very much.
Sarah Y. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured Travel SE
The plan provided good coverage for our trip at a reasonable price, and fully reimbursed the claim that we submitted. I give four stars instead of five because the communication was suboptimal. There was no feedback following the submission of our claim, and the reimbursement appeared in our bank account without any email or acknowledgement that the process was complete. That said, we appreciated the reimbursement!
Elizabeth L. would
recommend this plan to a friend or relative.
2 of
2 people found this review helpful