Travel Insurance Reviews International Medical Group
For more than 20 years, International Medical Group (IMG) has provided international medical insurance, travel insurance, and service to the international community, with worldwide coverage, multilingual capabilities, international claims specialists, and 24-hour access to services. IMG provides medical security and peace of mind, wherever you travel.
Learn more about International Medical Group.
The trip included a
cruise
International Medical Group
iTravelInsured SE
Thank goodness we didn't need to use the trip protection coverage, our vacation was wonderful! Since it was hurricane season I did not want to forgo this coverage! Glad we didn't need to use it but it offered more protection than what the cruise line was offering and for a MUCH BETTER PRICE. I will use this company again!
Tracy S. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured LX
IMG has excellent coverage. We planned a 16 day cruise for 6/12/19. On 6/11, I had a kidney stone that resulted in emergency room care and 4 surgeries that resulted in trip cancellation. I had purchased "cancel for any reason" for an extra cost. On 6/25, I filed claim and scanned all documents required. Notified 7/24 documents unreadable and must be resubmitted. Resubmitted 7/29 via UPS. On 8/19 after 4 calls to Customer Service and Claims Supervisor, notified claim had been reviewed and recommended for settlement.
Customer Service representatives were not helpful and could only say that the claim was "in process." Asked to be referred to Supervisor. Left 4 messages for Supervisor who told me she would investigate and get resolved. Told to submit wire instructions for our Bank. Later told that they did not wire money but needed ACH instructions. Return calls often not made as promised by Supervisor.
On 9/5, claim turned over to UK Manager (Wendy). Wendy was extremely helpful and found where the problem was and worked diligently to have funds transferred. She kept us informed frequently as to the status of the funds transfer. On 9/10, claim paid in full and funds received.
A very tedious and frustrating process until we got to Wendy. Customer Service Representatives and Supervisor communications needs to be improved.
Due to the excellent coverage and reasonable price, we have contracted for our next trip.
Customer Service representatives were not helpful and could only say that the claim was "in process." Asked to be referred to Supervisor. Left 4 messages for Supervisor who told me she would investigate and get resolved. Told to submit wire instructions for our Bank. Later told that they did not wire money but needed ACH instructions. Return calls often not made as promised by Supervisor.
On 9/5, claim turned over to UK Manager (Wendy). Wendy was extremely helpful and found where the problem was and worked diligently to have funds transferred. She kept us informed frequently as to the status of the funds transfer. On 9/10, claim paid in full and funds received.
A very tedious and frustrating process until we got to Wendy. Customer Service Representatives and Supervisor communications needs to be improved.
Due to the excellent coverage and reasonable price, we have contracted for our next trip.
Janet H. would
recommend this plan to a friend or relative.
1 of
1 people found this review helpful
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Mike
Thank you for your feedback on the policy. We are sorry that you were dissatisfied with your claim experience. We are pleased that you ultimately received reimbursement of your loss. We do want you and your fellow customers to be aware that InsureMyTrip offers a Customer Advocate Program. Customer Advocates are representatives assigned to assist customers who experience issues after filing a claim. Requesting a Customer Advocate is as simple as calling 800-487-4722 or emailing [email protected], explaining the events which resulted in a claim, and the challenges you are facing.Sep 20,2019
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
I am pleased with the plan I purchased for our cruise and will purchase again for our next trip.
Victoria L. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
The plan served our purpose. The price was also good.
Barbara C. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
The cost was very reasonable and the coverage was very inclusive. Thankfully we didn't have to use it but the peace of mind by having it was worth the cost.
Julie D. would
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
We did not have to use the policy. We thought your would have covered all our needs. Thank You
Gerald A. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured LX
Be careful with increasing trip cost that must be insured with addendums to original trip cost. Our trip cost increased as we booked additional tours, etc. Insurance quote started out being about 10% of trip cost, but ended up being around 12%. I might have chosen another insurer had I known he rate was going to increase that much. I called customer svc when the last addition increased the cost increased about 15% of the added cost and was told that was their rate schedule. Next time I will request a schedule of the rates for various trip costs.
Roland C. would
recommend this plan to a friend or relative.
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Carol
Thank you for your feedback. It is always a good idea to request quotes at your estimated total trip cost. Travel providers vary their pricing. Some providers just use an average rate. Other providers charge a large chunk of the premium at the lower trip cost, while still others use a rate that increases once you enter a higher range for trip cost.
Please also remember that InsureMyTrip is open 7 days a week, 365 days a year, and our customer care representatives are licensed insurance agents who are able to recommend the most cost effective plans which will cover the travelers primary concerns. If you would like to receive assistance in obtaining a quote or purchasing a policy, please call us at 800-487-4722. We would be happy to assist you.Sep 03,2019
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
It was comforting to have the insurance, however, I am glad we did not have to use it. Everything went well!
Sandra D. would not
recommend this plan to a friend or relative.
The trip included a
cruise
tour
International Medical Group
iTravelInsured SE
Since I didn’t have to file a claim, some of the questions do not apply.
Nevertheless:
I was grateful to have insurance for our trip. I’m not so naive to think that we are immune to health emergencies and travel disruptions.
Nevertheless:
I was grateful to have insurance for our trip. I’m not so naive to think that we are immune to health emergencies and travel disruptions.
Seymour C. would
recommend this plan to a friend or relative.
The trip included a
cruise
International Medical Group
iTravelInsured SE
We did not have need to submit any claims as our trip went smoothly. Our interactions with the insurance provider prior to the trip were handled smoothly and politely.
Norman S. would
recommend this plan to a friend or relative.